Hanlees Hilltop Toyota

Thank you Ashley I was looking for a new Toyota to replace the one that was totaled in the accident. I followed the link that was provided by my insurance company to c I was looking for a new Toyota to replace the one that was totaled in the accident. I followed the link that was provided by my insurance company to check the options, and the next day I received a call from Ashley with the pricing details. This price was not matched by any other dealerships around here so we just drove to Hanlees Toyota, I picked up the car and the rest of the process was pretty smooth, until the last step. Ashley drove the car to the gas station to fill the tank and heard some noise - that I didn't hear during the test drive. She suggested that the car should be replaced with the identical one that was perfect. I received a follow-up text from Ashley the next day - which is was quite unusual. Thank you Hanlees Toyota! More

Kept me waiting 3 hours We decided on a car and price and paid cash, but Hainlee kept me waiting 3 hours just to finalize the deal. Of that time, only 15 minutes were spent We decided on a car and price and paid cash, but Hainlee kept me waiting 3 hours just to finalize the deal. Of that time, only 15 minutes were spent with the financial person. After we paid for the car, the salesman said he would fill the tank with gas. That took 45 minutes!! I felt like they had no respect for me and my time. More

Very Slow Service I have had great service from 2010 until about 2 years ago. Even with an appointment it now takes a long time to get the service written up------at le I have had great service from 2010 until about 2 years ago. Even with an appointment it now takes a long time to get the service written up------at least 15 to 30 minutes or more. The employees, for the most part, are very nice but obviously very short handed. And no one answers the phone in the service department or responds to voice messages. More

Expensive unnecessary service Every 4 or 5 months I used to take my 2013 prius to service, they always charged me $150.00 for unnecessary multipoint inspection, plus oil, alignmen Every 4 or 5 months I used to take my 2013 prius to service, they always charged me $150.00 for unnecessary multipoint inspection, plus oil, alignment, unnecessary tire rotation, they exaggerated, they could be more flexible and consider that not everyone has $350.00 or more every 4 months to spend in useless thing, Ofcurse multipoint inspection is important but shouldn't be charged too much. More

Warning lite A warning came on in my 2015 Prius, I was charged $50 for a LOOSE GAS CAP.!! I have owned Priuses for over 12 years, no more. Afterwards I did read A warning came on in my 2015 Prius, I was charged $50 for a LOOSE GAS CAP.!! I have owned Priuses for over 12 years, no more. Afterwards I did read in the owners manual a reference to a loose gas cap, why did the tech check that before he did a I/M test. More

Excellent service from service advisor I again received the consistent excellent service from Service Advisor Mike Huey. I got my oil changed, tires rotated and multi-point inspection done I again received the consistent excellent service from Service Advisor Mike Huey. I got my oil changed, tires rotated and multi-point inspection done efficiently and timely. Mike summarized my service results and suggested that a follow up on the waterpump can be checked on when I bring my car in on my next service appointment. Mike has been my family's service advisor for over 12 years. We have been extremely pleased with Mike and he is the reason we bring all our cars to be serviced at this dealership. More

Tire rotation Just wanted a tire rotation. Had to wait 2hrs and that is with an appointment. I never had to wait this long at Vallejo Toyota for anything. Amaz Just wanted a tire rotation. Had to wait 2hrs and that is with an appointment. I never had to wait this long at Vallejo Toyota for anything. Amazingly slow. I will continue to go to Vallejo for car service. More

They do not honor service appointments Really just go elsewhere - there are lots of options. They have more business than they can handle. And their attitude reflect that they now take t Really just go elsewhere - there are lots of options. They have more business than they can handle. And their attitude reflect that they now take their customers for granted. If you have a 9:00am appointment, expect to wait outside in a line of cars until 10:30 before ever talking to anyone. Don't take my word for it - read other reviews and see for yourself. It is a pattern. They set a time that they have no intention of honoring. You wait. You pay. They profit. I will not participate or reward such disregard for my time. More

Hanlees Hilltop Toyota is shoddy I have to pay $160 for diagnostic yet the problem was coolant leakage in the radiator. I made an attempt to contact maintenance manager to have the p I have to pay $160 for diagnostic yet the problem was coolant leakage in the radiator. I made an attempt to contact maintenance manager to have the problem fixed but it was a huge disappointment, the reply " he's busy"... I hope i can dispose this machine sooner than later. But overall i can question the competency and training offered by the toyota company - I hope the mother company Toyota can address on this issue sooner than later otherwise deaths and major injuries may not be avoided. More

Hanlees will make your buy a happy 1 if U give them a chance I first gave Hanlees Toyota a 1 star rating. I have to admit that I didn't give them enough time to make my purchase one that made me happy. At any I first gave Hanlees Toyota a 1 star rating. I have to admit that I didn't give them enough time to make my purchase one that made me happy. At any rate, if you read my first 1 star rating on Yelp, I must say that I am still finishing eating a generous helping of humble pie. I jumped to the conclusion that my experienced purchase details were irreversible, hence the lousy rating I bestowed upon Hanlees. When I got around to telling them how upset I was with my purchase experience, I was completely blown out of that thought process by Sales Manager David Rieter calling me to inform me that they were in effect taking back the used car I had purchased, the one without GPS navigation although I had been told it had it, by sales person Ashley, a new-hire at Hanlees. Ashley is a very nice, personable young lady who made a mistake, something we all do frequently. She accepted responsibility which impressed me a lot. The end result of my buying experience could not have been better, in that they sold me a new 2016 Rav4 XLE to replace the 2014 Rav4 XLE, and I should add, did so at a very very attractive price. I am so happy with the end result, that it doesn't seem right that I can only give them five stars. I honestly don't believe that as many as one dealer in a thousand, or even less would have treated a buyer even close to how fairly they treated me. So, if you are in the market for a newer ride, I feel you can't go wrong with these people employed by the Hanlees Auto Group. And, if you are a veteran, show them that you are, and they will make sure that your buying experience is as good as there is to be had. Sales Manager David Rieter assured me that military veterans will receive the best handling he can make possible. As for the Toyota VSA warranty protection, it is a cancelable item, which I did cancel. The Toyota Gap insurance I kept because my Costco auto insurance will not make up the difference between a totaled or non-recovered theft vehicle, etcetera, and what I may owe at the time of the loss. They pay Blue Book, so you might want to seriously consider the Gap policy if you are financing close to the full amount of your cars purchase price. Thank you Hanlees Toyota! Jim in Antioch More