Hanlees Hilltop Hyundai - Service Center
Richmond, CA
347 Reviews of Hanlees Hilltop Hyundai - Service Center
I never received a call on Friday after dropping off my car for routine maintenance , to say they needed to keep it another day. I called and left several messages Friday no response. Then on Saturday I ha car for routine maintenance , to say they needed to keep it another day. I called and left several messages Friday no response. Then on Saturday I had to call several times bregue I reached someone and they finally told me I could come get my car More
Very hard to get an appointment. Once you succeed it goes smoothly and everyone is easy to work with. It is just difficult to get an appointment Once you succeed it goes smoothly and everyone is easy to work with. It is just difficult to get an appointment More
They don’t answer the phone at the service desk. They don’t return voice messages at the service desk. They don’t coordinate with other dealerships. Very poor service. They don’t return voice messages at the service desk. They don’t coordinate with other dealerships. Very poor service. More
Service Dept. very seldom answers the phone and they tell you to leave a message but never got back to me. I had to visit the dealership in person in order to make very seldom answers the phone and they tell you to leave a message but never got back to me. I had to visit the dealership in person in order to make a service appt. Staff seems to be friendly. Opening hours varies. The service vehicle line gets very busy and parking is tight. You have to get there very early, even though you don't know what time they open. I was told they open at 8:30 and a customer standing in front of me said she was told they open at 8:00. The service door has a different operation time. More