Hanlees Hilltop Hyundai

I studied the car and the price thoroughly on Hyundai website before going to the dealership. Bryan gave us a test drive with clear explanation and the deal was done in a few minutes at expected price. website before going to the dealership. Bryan gave us a test drive with clear explanation and the deal was done in a few minutes at expected price. More

Everyone was very professional and nice. They got my car back to me exactly when they said they would. They got my car back to me exactly when they said they would. More

Good all around The young man was very good all my experience I'm done Well done experience I'm done Well done More

I have been a loyal customer of this dealership since December 2007 when I purchased a new Elantra from them. December 2007 when I purchased a new Elantra from them. More

Not enough staff for customer base more business is good customer need more help thanks customer need more help thanks More

Very comfortable and welding. Friendly staff Everyone there was friendly, polite and made sure we were ok the whole time Friendly staff Everyone there was friendly, polite and made sure we were ok the whole time More

It was good. Nothing to it. Good, Long, Decent, Average. More assistance would've been helpful Nothing to it. Good, Long, Decent, Average. More assistance would've been helpful More

Super easy no pressure and a 5 star price in the end. Best price in bay area Best price in bay area More

The woman at the service desk was helping a customer who was there for installation of replacement parts. The customer explained that the parts were paid for already. But the service desk person still neede was there for installation of replacement parts. The customer explained that the parts were paid for already. But the service desk person still needed to confirm that that was the case, sure. It seemed that some sort of stamp was missing to easily confirm that the parts were paid for. She offered no reassurance to the customer that the process was going to go smoothly, instead just conveying more of an energy of, 'hey, let me just do my job. Somebody else made a mistake and that's why you're having a problem.' In my own experience, mistakes happen, but it's better to reassure a customer, and also tell them that yes, sometimes these things happen, but I'll be happy to help you through this and make sure we get things done. Later when the customer was done she was talking to some other staff about another customer and they had apparently a last name that was hard to pronounce and she was saying, 'oh yeah, Mr. Al-ghsomeshi--.' Stopping short of saying 'or some xxxx' only because she realized I, another customer, was standing right there. Customers are a joke or an inconvenience and since it's the dealership they're going to come anyway so there's no need for decorum or politeness? I own a business and we do everything we can to convey quality. We also try to show our clients how much we value their business and their time and presence. None of that was conveyed with the other service woman working that day. Anselmo was fine and the cashier was great. Please keep my comments anonymous. More

Great Service was quick and the communication was pretty good. Very honest and kind workers. good. Very honest and kind workers. More