Hanlees Hilltop GMC
Richmond, CA
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I’ve used Hanlees in the past for Buick service so it was easy to consider them when it was time for a new vehicle. I found the entire purchase experience to be top notch from start to finish. As a team easy to consider them when it was time for a new vehicle. I found the entire purchase experience to be top notch from start to finish. As a team the were responsive, friendly, accommodating and willing to treat me as a valued customer. My trade was fairly valued and they offered a great deal on the new vehicle. I was fortunate to work with Hector G. who belongs the Auto Sales Hall of Fame. A very knowledgeable team member who took all the time necessary to make sure my needs were met. Can Hanlees be a great place to buy a car? Emphatically yes! More
I received an oil change 06/07/23. Jason really have the best customer service skills! Jason is very professional, and loves his job! He makes sure my car gets taking care of! I really Jason really have the best customer service skills! Jason is very professional, and loves his job! He makes sure my car gets taking care of! I really appreciate him, and the GMC team! Thank you ! -Caron Easiley More
We needed parts and recall work done. Jason, our service advisor, had the parts ready for the truck. I was late to the appointment but Jason was a pro and had no problem with that. Jason Jason, our service advisor, had the parts ready for the truck. I was late to the appointment but Jason was a pro and had no problem with that. Jason arraigned a Lyft for me back to the fire station and again arraigned a ride when the truck was finished More
Very poorly organized. Way overboard on paper work when paying cash. Sales person was of very little help. Finance manager was quite rude. Didn't seem like there was any Way overboard on paper work when paying cash. Sales person was of very little help. Finance manager was quite rude. Didn't seem like there was any communication between Hanlees employees. The vehicle I bought was low on fluids. There was only 1 set of keys. More
Brought in my 2018 Sierra for service. I get regular oil changes with Hanlees. I was first in line and it still over two and a half hours to complete. Also had a check engine filter light. I get regular oil changes with Hanlees. I was first in line and it still over two and a half hours to complete. Also had a check engine filter light. Told tech I wanted to see the filter. They changed it with out showing me, old filter was like brand new,and they charged me for putting in a new one even though it was unnecessary. Feel like I was taken advantage of. Don’t know if I will be back More