Hanlees Hilltop GMC
Richmond, CA
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Poor communication with the customer. No one explained what was wrong with my car it just got fixed, which is great but I would’ve liked some explanations. No one explained what was wrong with my car it just got fixed, which is great but I would’ve liked some explanations. More
The service I received at the dealership was spectacular. Jason the service manager made sure my experience was everything a person could ask for. He was very informative the moment my vehicle arrived at th Jason the service manager made sure my experience was everything a person could ask for. He was very informative the moment my vehicle arrived at the shop until I picked it up. I dropped my vehicle off and he got me a Lyft driving service to drop me off at work and sent the service back to pick me up when my vehicle was completed. I give him a 10 out of 10 for great customer service and always with a smile. Kudos to Jason and the entire staff at Hilltop Buick/gmc/etc. for treating my 2003 vehicle as if was a 2023. More
I had an oil change with complimentary point inspection. The inspection revealed potential problem which could affect the smooth operation of my car. They know Buick inside out . I have a Buick Enclave The inspection revealed potential problem which could affect the smooth operation of my car. They know Buick inside out . I have a Buick Enclave More
Although I appreciate the 45K service completed on 7/3, inexplicably both headlight low beams went out immediately following the truck's return. Service charged me over $100 on 7/10 to tell me my aftermark inexplicably both headlight low beams went out immediately following the truck's return. Service charged me over $100 on 7/10 to tell me my aftermarket lamps "burned too hot" which is farcical since I've had them for years.or happy. More
On time service. Easy to understand explanations. Cost-effective service. Needed services explained. Pleasant waiting environment. Easy to understand explanations. Cost-effective service. Needed services explained. Pleasant waiting environment. More
Hector and Khalid were great. Very friendly and patient with us. We ended up finding a bigger level car for an unbeatable great price thanks to Khalid’s experience Very friendly and patient with us. We ended up finding a bigger level car for an unbeatable great price thanks to Khalid’s experience More