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Hanlees Hilltop GMC
Richmond, CA
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They called me to say that my truck was ready, but when I got there they told me that I would have to bring it back to get the warranty work done because they have to order the parts . If they told me soone got there they told me that I would have to bring it back to get the warranty work done because they have to order the parts . If they told me sooner I could have left the truck there and not made the second trip More
Customer service was good but there was a lot of pressure to buy packages for maintenance on your cars. If I didn’t want one package then they would offer another and I kept on saying I couldn’t afford it bu to buy packages for maintenance on your cars. If I didn’t want one package then they would offer another and I kept on saying I couldn’t afford it but they kept on going on and on about the packages for maintenance on my car. That kind of pressure makes me want to take my car elsewhere for a regular maintenance. Doesn’t show any care for the customers but more for their sales More