Hanlees Hilltop GMC
Richmond, CA
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This dealership is great. I purchased my first new vehicle and I was treated with the utmost respect and I was well taken care of. Paul was patient and answered all my questio I purchased my first new vehicle and I was treated with the utmost respect and I was well taken care of. Paul was patient and answered all my questions. The manager explained everything and presented me with all options and I am excited with my purchase and will return when I need another vehicle and I will recommend others to this dealership. More
Hector & Khalil were great! Starting the buying process over the phone & wrapped up after work. The work they put in before I arrived in person made things go quickly & smoothly Starting the buying process over the phone & wrapped up after work. The work they put in before I arrived in person made things go quickly & smoothly. I walked out with my dream car in under an hour. Hector even picked me from Bart!! Wish I had to buy another car, Lol. More
No communication. Dropped my car off at 8:00am. Said they would call when ready. I also had an issue with rubbing on the passenger front side of the vehicle they n Dropped my car off at 8:00am. Said they would call when ready. I also had an issue with rubbing on the passenger front side of the vehicle they never called to tell me what the problem was. Called my husband a day later to let us know we needed a part but GMC was on strike didn’t know when it would be fixed. My care was at the dealership into 5:00 pm because I never received a call and nobody answered the phone I’m the service department. Frustrating. More
The service department needs another service advisor desperately and a porter. You have to call several times to even get an answer and the advisor is so busy he seems distracted and annoyed when asked desperately and a porter. You have to call several times to even get an answer and the advisor is so busy he seems distracted and annoyed when asked a question More
Professional, quick repair, and great customer service Andre was great! He made sure my repair was completed even though the strike made it difficult to get the part I needed. He located the part and made Andre was great! He made sure my repair was completed even though the strike made it difficult to get the part I needed. He located the part and made sure it was at the dealership the next day. He followed up to make sure my car was returned to me after the repair was complete More
I went in to Hanlees Hilltop to get my truck repaired. And, by the grace of God I walked out with a new 2023. I’am so thankful to all their staff, super professional, and amazing customers service. Thank And, by the grace of God I walked out with a new 2023. I’am so thankful to all their staff, super professional, and amazing customers service. Thank you!!! More