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Hanlees Hilltop GMC
Richmond, CA
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The service was horrible. Wasn’t told my vehicle was ready after getting an oil change. The cashier called to let me know. Wasn’t told about a problem encountered during the i Wasn’t told my vehicle was ready after getting an oil change. The cashier called to let me know. Wasn’t told about a problem encountered during the inspection. I had to call and inquire. Was told a part was ordered but wasn’t given a time frame. Called to inquire about said part, was told up to 72 hours. Called again a week later, was given the worst attitude. Asked for a manager to call back they said they were. Look at your yelp reviews, most say the same. It’s been about a month and still no call back. Will NEVER come back. More
The gentleman and service his name is Jason. I never saw a person like that. It just happens of peoples person the push you win I feel liver. Everything’s gonna be OK one of the time you guys ar I never saw a person like that. It just happens of peoples person the push you win I feel liver. Everything’s gonna be OK one of the time you guys are blessed to have them my God put peace and everybody and God bless you guys. More
I purchased A 2023 GMC sierra recently. The salesman Paul was extremely cool. Intellibeam and Lane keeping assist where not working straight out the gate. They would not give me a loaner ve The salesman Paul was extremely cool. Intellibeam and Lane keeping assist where not working straight out the gate. They would not give me a loaner vehicle only a Lyft ride and I thought that was low class. I purchased a used vehicle in the past from Ford and when it had an issue I got a loaner no problem just to show you a comparison. Jason in the service department made me feel more comfortable. The fleet manager just said anything trying to make things seem like that truck was fully inspected when it clearly was not. These are the reasons this dealership gets a 2 star rating from me and I cannot suggest it to my friends, family or strangers. Highly disappointed. More
Excellent customer service. The advisors are warm and friendly. I would recommend Hanlees GMC Buick to friends and family who own vehicles in the GMC and Buick family The advisors are warm and friendly. I would recommend Hanlees GMC Buick to friends and family who own vehicles in the GMC and Buick family More