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Hanlees Fairfield Toyota

Fairfield, CA

4.7
1,295 Reviews

2575 Automall Pkwy

Fairfield, CA

94533

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Showing 1,295 reviews

October 26, 2023

This is the second time the service technician recommended to my wife expensive repairs that were not needed. Will be using a different service center in the future. More

by BCJAHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Ruiter
October 25, 2023

Outstanding customer service! Very genuine and straightforward, all of my questions were answered. Exceeded expectations! More

by Alo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 25, 2023

I’ve been given the run around going on two days now. I still don’t have my repaired car back, and won’t have it until tomorrow! I’m very unhappy!!! More

by NANCY_BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick. Tony.
October 25, 2023

My experience at Toyota was as close to perfect gets when buying a car. Cindy led me from my original choice to something that checked every box and more. Helpful and concise with a feeling I got more t More

by brnhrtn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy amaya, David Ruiter
October 25, 2023

Brad was very kind and welcoming throughout the entire process of purchasing my first new vehicle. He is very friendly, accommodating and was not pushy at all. Very easy to talk to and made everything fai More

by Melissa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zuheir, Brad Hayashi
October 24, 2023

Ive been here 3 or 4 times now and I don’t think I’ve ever waited longer than 90 minutes for service which is great. Service reps are always professional, friendly and informative. Well worth the hour dr More

by Stefona Aaberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pretty much everyone from sales to service at this point has been great. , David Ruiter, Nataly Diaz, Carl Dokes, Brad Hayashi, Charles Lenard, Diana Trujillo, Diego Rodriguez
October 24, 2023

Love the customer service, especially the service department. Seating area is also comfy. Really like Ryan, he is my favorite. More

by Italianwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
October 24, 2023

tech didn't install rotor shield correctly damaged tpms after buying new tires no further resolution More

by PRIMOLEONE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
October 23, 2023

I have no window wiper action since the repair. I need another appointment aS soon as possible. More

by kmeadpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
October 23, 2023

Excellent service. Called me when the parts the car needed were in. Set up the appointment and took care of it promptly when I brought the car in. More

by 65pasty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with individuals in the service department.
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