Hanlees Fairfield Toyota

Two appointments, 6 hours plus each, forgot to put on new shocks in the rear. That was the reason for the appointments. After second was told vehicle was done. After looking new shocks were not put on just t shocks in the rear. That was the reason for the appointments. After second was told vehicle was done. After looking new shocks were not put on just the bushings. Later shocks were found. Then told it was going to be another hour. After telling them it need to be done in 30 minutes then they said they would. Both appointments car was dropped off at 0830. First one did not have the parts at 2pm and car was picked up. Second appointment, car was dropped off at 0830 and told it was done at 3pm. But the shocks were not replaced and stayed until 4pm. 7 hours to replace bushing then to forget the shocks which is the main reason car was there. More

Friendly, helpful, and low pressure experience. Only complaint is the front license plate bracket was not installed although Ca law requires front and rear license plate being displayed. Bracket w Only complaint is the front license plate bracket was not installed although Ca law requires front and rear license plate being displayed. Bracket was included not installed. More

Ryan and his service department are the best in the business! Always quick,friendly service from Brett. And glad to see Nathan there as well! business! Always quick,friendly service from Brett. And glad to see Nathan there as well! More

I was very pleased with the excellent service I received with my Highlander Hybrid purchase. Angel and Rafael were very responsive and accommodating! with my Highlander Hybrid purchase. Angel and Rafael were very responsive and accommodating! More

Everyone was friendly and all my needs were met! Natan was great! I will return in the future for service Natan was great! I will return in the future for service More

All the staff helped me and my husband very quick and super efficient. They all made us feel comfortable during the processes and made us feel confident in buying our brand new car. Special thanks to Tre super efficient. They all made us feel comfortable during the processes and made us feel confident in buying our brand new car. Special thanks to Trent, Roberto and other staff. We’ll definitely recommend them for future buyers that will need help in purchasing their new car. More

Tony is the exceptional professional. He listened to me, and my problem was fixed earlier than the time he gave me. We Love that!! He listened to me, and my problem was fixed earlier than the time he gave me. We Love that!! More

My car went in for a service and came out with a problem. After returning to get this new issue addressed, I am disappointed by the myopic focus on searching for the “data behind the cause of a problem” with After returning to get this new issue addressed, I am disappointed by the myopic focus on searching for the “data behind the cause of a problem” without acknowledging that the lack of data is the problem. I am offended by the ridiculous path they recommended to collect data and disgusted that the entire issue is covered under warranty but it is not an option at this point. More

My vehicle was damaged and after tire was changed, the cap wasn’t put back. All the concerns I’ve had for so long keep getting ignored at the dealership. I think the management needs to really reconsider cap wasn’t put back. All the concerns I’ve had for so long keep getting ignored at the dealership. I think the management needs to really reconsider the way they run this dealership. More

The service was great, I am very happy with how I was treated, can’t wait to go back treated, can’t wait to go back More