Hanlees Fairfield Toyota

I had to get my Prius towed in for service. My advisor Carlito, who I had never met, got my car in and finished my service that day without me having to miss work. He was very clear and kept me My advisor Carlito, who I had never met, got my car in and finished my service that day without me having to miss work. He was very clear and kept me informed of all they were doing. Thank you! More

Great service advisor was nice quick and easy will come back again thank you very much back again thank you very much More

Tony is the best! ! He always makes my service appointments simple and easy. Great guy and great service ! He always makes my service appointments simple and easy. Great guy and great service More

They tried to charge me $205 their "shop fee" to diagnose my car when the skip button on my steering wheel wasn't working with CarPlay. I was told that it was more than likely just a needed update to the sof my car when the skip button on my steering wheel wasn't working with CarPlay. I was told that it was more than likely just a needed update to the software. They wanted to charge me that fee when you can go on the Toyota website download the update software FOR FREE download it onto a USB and do the update yourself. NO ONE at the dealership told me that this was an option. I even tried calling the service manager and they have been dodging my calls. Saying that they'll call me back, and I never receive a call back. This is unethical practices. You should tell people that this is something they can do on their own. You wanted to charge me $205 for an update that took 10 minutes for me to do on my own and all I had to do was plug in a USB. Turn my car on and turn it off that is ridiculous. Do Better!!! More

Very nice customer service department, very helpful and quick response. Very friendly and service is top quick response. Very friendly and service is top More

The service that I received from Tony was excellent! The choices for my Prius’s 90,000 service options were clearly outlined. Even though Tony’s a loyal KC Chief fan (me being a diehard Oakland Raiders The choices for my Prius’s 90,000 service options were clearly outlined. Even though Tony’s a loyal KC Chief fan (me being a diehard Oakland Raiders fan) we hit it off. I look forward to my next Prius service appointment and hope that Tony once again has the opportunity to provide me with great service. More

The Service agent was very knowledgeable and attentive. He suggested everything necessary for the safely of our vehicles. He suggested everything necessary for the safely of our vehicles. More

I've had Hanlees do my my past three services with no problem. This time I brought my vehicle in a little prior to the service light going on since I was headed on a long road trip. About 300 +/- miles i problem. This time I brought my vehicle in a little prior to the service light going on since I was headed on a long road trip. About 300 +/- miles into the trip, my service light came on. Either they never set my vehicle for its next maintenance, or maybe you can't till the light comes on? If that's the case, then a very poor design from Toyota. I personally don't like going 10,000 miles between service, but I don't see than there is any way to set the maintenance light for less? More

Hanlees service department is very good work is always done right i would recommend them if you want to have your car being serviced! done right i would recommend them if you want to have your car being serviced! More

They were honest with me and did there best to keep the Cost down great job. Cost down great job. More