Hanlees Davis Chrysler Dodge Jeep Ram

No one answered the phone, checks voicemail or returns calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! More

Poor communication, have to hound them for callbacks and info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor More

Excellent customer service from team especially Kyheim and Abid. Addressed all our questions and we got a great deal on our new Kia! Survey does not allow me to select Kia Seltos that we purchased so sele and Abid. Addressed all our questions and we got a great deal on our new Kia! Survey does not allow me to select Kia Seltos that we purchased so selected Chrysler to get the survey done. More

Unorganized and poor communication. Had to wait at the dealership for 2 hours. Employee took keys to open cabinets with my car keys . Had to wait at the dealership for 2 hours. Employee took keys to open cabinets with my car keys . More

Read previous review by me. I was scammed with a bait and switch. Will not go back and will recommend everyone I know to avoid. I was scammed with a bait and switch. Will not go back and will recommend everyone I know to avoid. More

Worst service I have ever had here. It gets progressively worse each time I come. Mailey was not respectful of us or our time. Called to say our van was ready. We drive through Friday r It gets progressively worse each time I come. Mailey was not respectful of us or our time. Called to say our van was ready. We drive through Friday rush hour traffic from Vacaville. Turns out the van is barely even started. Pricing was completely ridiculous. She was rude. The whole experience was bad. You need more employees and to train them on how to treat customers. You just lost our business. More

I was misquoted, to the point of me feeling scammed. I tried to fix my window and replace my mirror. I was quoted at $525 for two days work. After two days I was told only the mirror was fixed for $969 I tried to fix my window and replace my mirror. I was quoted at $525 for two days work. After two days I was told only the mirror was fixed for $969 and it would be $1200 more to fix my window. They attempted to charge me 4x my original quote which is illegal. I was never contacted prior to work being done or parts ordered, despite the significant price change. I will never come here again, and might call PD over this bait and switch scams. More

Unfortunately, my experience with this dealer was not the best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routi best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routine service and recall would not be completed and asking if it was possible to have my car stay the night and be picked up in the morning. After expressing my need for the car so that I could go to work, they indicated that it is possible that one of the recalls might be able to be completed and that I would just have to bring it back. At 5:45 I received a call saying that one recall was completed, and the regular maintenance have been done. Before arrival I asked if I could pay using Apple Pay and they assured me that I could. Once I arrived, the people at the counter had no idea how to use the system, they were extremely unprofessional and it took two people to get the register up so that I could pay using Apple Pay after a significant wait. Looking at my receipt, there is no indication that any of the recalls were completed, there was no sticker placed on my window for my service over. Overall This was a bad customer experience. More

I make an appointment every time but it never matters, always a long wait before I’m helped. Poor communication, was waiting in lobby for hours, when I finally asked for a status update I found out it had always a long wait before I’m helped. Poor communication, was waiting in lobby for hours, when I finally asked for a status update I found out it had been done for an hour and no one told me. Terrible customer service. Also my battery just died with a reading of 0% health a week after my appointment at the dealership. I received a multi point inspection and was not alerted to any issues, making me wonder if they even checked it. Not sure if that’s a standard part of the inspection. Will not be returning! More

The service department was prompt, friendly and efficient. The dealership was clean and comfortable. The sales department took us around and showed us some new trucks efficient. The dealership was clean and comfortable. The sales department took us around and showed us some new trucks More