Hanlees Davis Chrysler Dodge Jeep Ram

Unfortunately, my experience with this dealer was not the best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routi best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routine service and recall would not be completed and asking if it was possible to have my car stay the night and be picked up in the morning. After expressing my need for the car so that I could go to work, they indicated that it is possible that one of the recalls might be able to be completed and that I would just have to bring it back. At 5:45 I received a call saying that one recall was completed, and the regular maintenance have been done. Before arrival I asked if I could pay using Apple Pay and they assured me that I could. Once I arrived, the people at the counter had no idea how to use the system, they were extremely unprofessional and it took two people to get the register up so that I could pay using Apple Pay after a significant wait. Looking at my receipt, there is no indication that any of the recalls were completed, there was no sticker placed on my window for my service over. Overall This was a bad customer experience. More

I make an appointment every time but it never matters, always a long wait before I’m helped. Poor communication, was waiting in lobby for hours, when I finally asked for a status update I found out it had always a long wait before I’m helped. Poor communication, was waiting in lobby for hours, when I finally asked for a status update I found out it had been done for an hour and no one told me. Terrible customer service. Also my battery just died with a reading of 0% health a week after my appointment at the dealership. I received a multi point inspection and was not alerted to any issues, making me wonder if they even checked it. Not sure if that’s a standard part of the inspection. Will not be returning! More

The service department was prompt, friendly and efficient. The dealership was clean and comfortable. The sales department took us around and showed us some new trucks efficient. The dealership was clean and comfortable. The sales department took us around and showed us some new trucks More

This dealership does not know how to diagnose an issue that’s been reoccurring since I bought the vehicle. Even after 3-4 visits for the same issue. that’s been reoccurring since I bought the vehicle. Even after 3-4 visits for the same issue. More

Nobody likes to wait had appointment had to wait was advised to leave car at dealership had to wait almost. 2 weeks for parts and installation I understand it’s part of the deal but nobody likes it advised to leave car at dealership had to wait almost. 2 weeks for parts and installation I understand it’s part of the deal but nobody likes it More

My wife lost her key in May I went in the next day. We didn’t receive a replacement until the end of July. The service staff was pleasant, but why did it take soo long? We didn’t receive a replacement until the end of July. The service staff was pleasant, but why did it take soo long? More

Very poor communication, poor listening, slow, did not follow through on multiple promises, would not go here unless absolutely necessary follow through on multiple promises, would not go here unless absolutely necessary More

Randy and John were very helpful in negotiating the price with me and working with me to get the vehicle I wanted. I purchased a Kia Niro, but the make and model is not available in this survey. So I input a with me and working with me to get the vehicle I wanted. I purchased a Kia Niro, but the make and model is not available in this survey. So I input a random make and model for the purposes of submission. More

Was first told my service would take 10 minutes to an hour when I called to schedule. When I brought it in for my appointment time k was told everyone was busy and it could take 2 hours and that they wou hour when I called to schedule. When I brought it in for my appointment time k was told everyone was busy and it could take 2 hours and that they would call when it was finished. I did not receive a call notifying me it was done. I had to call myself and check on it 4 hours later just to be told it had been done and sitting there for hours. Your service person told me he had been at lunch and no one else made a call. How lazy is everyone to where they couldn’t make a courtesy phone call notifying me it was done when it was done. Not me having to wait and call myself. Very poor service. Will not be bringing my car here again. More

**Worst experience ever** Basically was scammed . . just learned that service advisor and techs or mechnaic get bonuses or commission for doing diagnostics.. signed me up for one diagnostic and rece . just learned that service advisor and techs or mechnaic get bonuses or commission for doing diagnostics.. signed me up for one diagnostic and received a call stating we need more time to look at the car which was additional 450 I agreed . When I asked did you guys look at the car yet , replied no . advisor said from experience its going to take additional time .. I agreed .. something didn't seem right , i called back few times no answer and sent an email no reply .. few hours later called and said the car is ready . and charged me $675 . for 10 minute work . . .. there is lot more to this .. i believe the mechanic and advisor are working together to make extra commission.. im not done investigating this matter . also getting second opinion with this matter More