Hanlees Davis Chrysler Dodge Jeep Ram

Todays visit was to address a recall notice on a 2022 Telluride serpentine belt. Our vehicle was in for the 21,500 mile service a couple of weeks earlier. We had the recall notice at that time but the de Telluride serpentine belt. Our vehicle was in for the 21,500 mile service a couple of weeks earlier. We had the recall notice at that time but the dealer did not have the belt in stock so we needed to schedule that replacement for a later date. We arrived at the service bay at the appointed time of 0830 hrs, Sean Taba came out to greet us, and since we had traveled over 30 miles from home and had no Plan B transportation, he assured us that the mechanics would “get on it” right away. Subsequently, my wife and I walked around the corner and ate breakfast during our wait. Upon our return approximately one hour later, our vehicle was parked in the service exit bay ready for the drive home. We are totally impressed with the excellent service including the courtesy service wash. As a footnote, this is the second Telluride purchased from Sean within one year. The first was a 2021 model. We then traded up to the 2022 Nightfall edition and are very satisfied with its performance. And a special thanks for Sean, Alex, and the finance department for making this a wonderful purchase. More

Mohammed was efficient and friendly. Give him a huge raise for being helpful and effective. Give him a huge raise for being helpful and effective. More

Terrible communication. Customers cannot talk with the mechanics and a lot of information given by the customer service are wrong. Customers cannot talk with the mechanics and a lot of information given by the customer service are wrong. More

No trained Service Advisors available. Extremely rude, completely unqualified woman ( not a service advisor) representing the dealership in the service area. I did not get the service d Extremely rude, completely unqualified woman ( not a service advisor) representing the dealership in the service area. I did not get the service done. Will go elsewhere in the future. More

The check in take long time the person was doing something else instead of take the customers cars the wait time was like 15 min after after the car was done the check out take half on hour to give something else instead of take the customers cars the wait time was like 15 min after after the car was done the check out take half on hour to give me the keys of my car and my to pay for it.. really disappointed with this dealership and how they perform the customer service.. really bad. I'll be thinking twice if I want to do business with this kia dealership. More

I had a recall on my kia and it did not take that long but my car was in the ready service line for 45 minutes I went up to the desk 3 time to ask about it, She is on the phone she will be with you shortl but my car was in the ready service line for 45 minutes I went up to the desk 3 time to ask about it, She is on the phone she will be with you shortly she is getting pap More

Poor communication and overall service. Only the woman working the phones were helpful. Can’t say I would recommend anyone else to go there. Only the woman working the phones were helpful. Can’t say I would recommend anyone else to go there. More

On my car great job . In return my car they didn’t tell me my car was done we set for 25 min until I asked them if it was done and they finally said yes In return my car they didn’t tell me my car was done we set for 25 min until I asked them if it was done and they finally said yes More

Poor communication lack of concern for customer needs errors in documentation information and very disorganize in general with service department and to a lesser degree the parts department at this deale errors in documentation information and very disorganize in general with service department and to a lesser degree the parts department at this dealership very difficult to work with! More

The place is confusing when you get there, a bunch of offices and no one talked to me. So I entered an office with someone in it and she was super rude when I arrived; I finally asked her to find the guy offices and no one talked to me. So I entered an office with someone in it and she was super rude when I arrived; I finally asked her to find the guy I spoke with on the phone and she said she would and then disappeared for a few minutes. Well he ended up being in the next office so she had no intention of getting him and I don't know what she went to do. Finally after 20+ minutes, I was able to leave my car. The guy I asked for was better and helped me but he kept leaving to take care of other things without saying much. It just was a very non-communicative experience lacking professionalism and customer service. The work they did was good but not sure worth it over another local service shop that's probably more affordable. More