Hanlees Davis Chrysler Dodge Jeep Ram

I had a great experience at this dealership the representative new exactly what I needed and steered me in the right direction I really love the car and I will definitely recommend this dealership representative new exactly what I needed and steered me in the right direction I really love the car and I will definitely recommend this dealership and I would hug recommend Randy he was excellent. More

This is by far the worst customer service I have ever experienced. I personally am a 5 time Kia Customer and first time Kia Davis customer and am hugely disappointed. Sale of car was rocky, ended up bein experienced. I personally am a 5 time Kia Customer and first time Kia Davis customer and am hugely disappointed. Sale of car was rocky, ended up being 10k over what we agreed upon for warranty, license, tax, etc when we got to financing. The salesman promised us a spare key and it has been 3 months (March 2023-June 2023) and still no key. I have called 11 different times with no return call and went there in person 5 additional times. The last time I was there in person the Sales Manager walked over to Parts to personally order the spare key for us (May 26 2023). He stated it would be a maximum of 5 days to order the key. Still no key as of today June 16 2023. I placed a phone call to the dealership once again yesterday June 15 2023 to which they said they haven’t ordered the key and they would and I needed to wait another 3-5 days. I have spoken with Nora on several occasions and she has been pleasant with the exception of yesterday. When on the phone with her she told me “we’ve been busy and I don’t have time for this” and “no we don’t put people on hold so we need to call you back”. I requested a call back from the manager after their meeting and no one has called. When asking to speak with the manager on the phone, the salesman said “we can’t do that, it’s not like it’s going to make the key come any faster”. I have been locked out of the vehicle twice now and had to go through insurance and pay someone to get my keys out both times. We’ve had one oil change there (May 27 2023). I paid 90$ more than I was quoted and the service took 2.5 hours. For just a tire rotation and oil change that they said would be done in 45 minutes. More

Services is slow bad customer services happen more then 3 times the same situation we coming back because other kias are far aways from we're we coming from. Really dissatisfied with poor customer services.. times the same situation we coming back because other kias are far aways from we're we coming from. Really dissatisfied with poor customer services.. need to improve a lot before a change my mind. More

Ramon was great at taking care of the Ram recall. Service department is great and I will be using Hanlee for my next service and purchase Service department is great and I will be using Hanlee for my next service and purchase More

Good service knocking out all of the PDI Vehicle's being delivered out of our 400 delivered out of our 400 More

The pick up person didn't come to pick me up so I could get my car, I spoke with him at length when he dropped me off at my home and discuss the time to be picked up, 4:00 PM, which was an hour before clos get my car, I spoke with him at length when he dropped me off at my home and discuss the time to be picked up, 4:00 PM, which was an hour before closing. Apparently he turned off his phone. Then I guess I expected my car to be washed or rinsed off at least and that was not done. That may not be something that they do, but it was a disappointment More

We sat and waited for over 4 hours with no updates. I finally had to go ask. They wanted charge me $891 to replace a shift cable. I took it to my own mechanic and he said it was a linkage bushing that I finally had to go ask. They wanted charge me $891 to replace a shift cable. I took it to my own mechanic and he said it was a linkage bushing that cost $150 for parts and labor. They wanted to replace my brakes for $850 which I found out through my own mechanic that I didn't need brakes. They are a bunch of crooks. I will never return to Hanlees or any other Jeep dealership. Please forward this to your CEO. I'm contemplating reporting Hanlees to the Better Business Bureau. More

Was seen in a timely manner. The service agent was courteous, explained the procedure. Just didn't like the upsell where I was presented with several options and asked to pick on The service agent was courteous, explained the procedure. Just didn't like the upsell where I was presented with several options and asked to pick one. All were overpriced and not recommended by the manufacturer. Other than that, great. More

Customer service is lacking, it felt as though I was imposing on the people answering the phones. I paid the bill and the keys were handed to me without even a thank you. When you drop $3400 on service imposing on the people answering the phones. I paid the bill and the keys were handed to me without even a thank you. When you drop $3400 on service work that the vehicle would be at least washed, and brought up for me. I had to go and find it, a complete 180 from back when Swift owned the dealership. Lastly the oil change was forgotten after a specific conversation that I had with the service represenitive. I'm done with Hanlee's More

Love them and love my Kia soul too much Great job on my car Love Hanlees Davis Chryslers car Love Hanlees Davis Chryslers More