Hanlees Davis Chrysler Dodge Jeep Ram

I brought my car in for an oil change and was quoted a 3 hour wait with an appointment. I felt that was ridiculous, but then could not believe when it took 4 and a half hours. There were never updates as to hour wait with an appointment. I felt that was ridiculous, but then could not believe when it took 4 and a half hours. There were never updates as to why it was taking so long and when I inquired when it might be finished it took them 30 minutes to even get back to me. They promised a car wash but apparently couldn’t manage that in the 4 and a half hours. More

Service person was annoyed at me for using a coupon for their minor service which was offered on their website with an expiration date of 6/30/2023. The service person then told me they would “honor their their minor service which was offered on their website with an expiration date of 6/30/2023. The service person then told me they would “honor their coupon this time” and would “take the coupon down immediately and not offer it in the future.” The service ended up costing $100 which was only $50 cheaper than their normal minor service price. I shouldn’t be made to feel like I did something wrong as a customer for bringing in and using a coupon they advertised on their website. More

Have taken care of all of Rams recalls in a timely manner and thank you. and thank you. More

Everything was good except the waiting time that took like 3 hours to finish the car. like 3 hours to finish the car. More

Todays visit was to address a recall notice on a 2022 Telluride serpentine belt. Our vehicle was in for the 21,500 mile service a couple of weeks earlier. We had the recall notice at that time but the de Telluride serpentine belt. Our vehicle was in for the 21,500 mile service a couple of weeks earlier. We had the recall notice at that time but the dealer did not have the belt in stock so we needed to schedule that replacement for a later date. We arrived at the service bay at the appointed time of 0830 hrs, Sean Taba came out to greet us, and since we had traveled over 30 miles from home and had no Plan B transportation, he assured us that the mechanics would “get on it” right away. Subsequently, my wife and I walked around the corner and ate breakfast during our wait. Upon our return approximately one hour later, our vehicle was parked in the service exit bay ready for the drive home. We are totally impressed with the excellent service including the courtesy service wash. As a footnote, this is the second Telluride purchased from Sean within one year. The first was a 2021 model. We then traded up to the 2022 Nightfall edition and are very satisfied with its performance. And a special thanks for Sean, Alex, and the finance department for making this a wonderful purchase. More

Mohammed was efficient and friendly. Give him a huge raise for being helpful and effective. Give him a huge raise for being helpful and effective. More

Terrible communication. Customers cannot talk with the mechanics and a lot of information given by the customer service are wrong. Customers cannot talk with the mechanics and a lot of information given by the customer service are wrong. More

No trained Service Advisors available. Extremely rude, completely unqualified woman ( not a service advisor) representing the dealership in the service area. I did not get the service d Extremely rude, completely unqualified woman ( not a service advisor) representing the dealership in the service area. I did not get the service done. Will go elsewhere in the future. More

The check in take long time the person was doing something else instead of take the customers cars the wait time was like 15 min after after the car was done the check out take half on hour to give something else instead of take the customers cars the wait time was like 15 min after after the car was done the check out take half on hour to give me the keys of my car and my to pay for it.. really disappointed with this dealership and how they perform the customer service.. really bad. I'll be thinking twice if I want to do business with this kia dealership. More

I had a recall on my kia and it did not take that long but my car was in the ready service line for 45 minutes I went up to the desk 3 time to ask about it, She is on the phone she will be with you shortl but my car was in the ready service line for 45 minutes I went up to the desk 3 time to ask about it, She is on the phone she will be with you shortly she is getting pap More