Hanlees Davis Chrysler Dodge Jeep Ram

Extreme lack of communication, unable to access service tech when needing to, took two days to change transmission fluid and called me after hours to tell me my car was done but couldn’t be picked up until tech when needing to, took two days to change transmission fluid and called me after hours to tell me my car was done but couldn’t be picked up until the next day More

Mohammed and the general manager were great, Mylie not so much. She was in a hurry not understanding what I had paid in advance. Mylie was trying to over charge me, She kept saying you need to pay $675 over much. She was in a hurry not understanding what I had paid in advance. Mylie was trying to over charge me, She kept saying you need to pay $675 over and over not listening to what I was saying. It was a good thing the service manager helped me when I picked up my car. He saw and understood what I was saying. More

The Hanlees team was great is our car buying experience. They made the process very seamless and were very helpful. They made the process very seamless and were very helpful. More

Competent service representative I appreciate the mechanics letting me know what repairs are coming up mechanics letting me know what repairs are coming up More

This is an excellent dealership. I trust them and I think they do good work. On my last visit, unfortunately things didn't go as smoothly as I think they should. I went in for a batt I trust them and I think they do good work. On my last visit, unfortunately things didn't go as smoothly as I think they should. I went in for a battery check. Of course the battery did not charge as it should so I needed a new battery. They had zero batteries on the shelf. Called other Kia dealerships was told initially that they had one and they were going to bring it in and then ultimately they didn't have it really in stock. So I had to pay more for a non OEM. They of course said it would be warrantied just like it was from Kia. But all of it took too long. Again, I do think this is a very good dealership or I wouldn't go there. More

Worst service ever. Total waste of time. Constantly upselling. Staff always changing. Make promises they can't keep. Total waste of time. Constantly upselling. Staff always changing. Make promises they can't keep. More

Wait time when pulling into the bay is too long. Service advisor is not knowledgeable on vehicles in general. Overall the Hanless service experience is poor Service advisor is not knowledgeable on vehicles in general. Overall the Hanless service experience is poor More

Worst treatment by a business that I ever received. I should have read the reviews before I came to this garbage place. I should have read the reviews before I came to this garbage place. More

Worst dealership I have ever interacted with. We had an appointment for a repair that was under warranty. It took months for the part to come in. Our appointment was for 8 am. They said it would We had an appointment for a repair that was under warranty. It took months for the part to come in. Our appointment was for 8 am. They said it would take four hours. At 8 am nobody was there to receive the car. At 4:30 pm no one had called to give an update. They kept the car overnight. They said it would be done by 1 the next day. It wasn’t ready until 3:45 pm. The service tech said he had originally told us it would be a 24 hour job which is not true and he hung up on me. The service manager I spoke to said the tech spent 5 hours on the car. I asked why it wasn’t completed in the timeframe we were promised and he said they probably just got backed up. I understand getting backed up but there was zero communication on their end to us about the length of repair. We were without a car for two days and had to make many arrangements for the drop off and pick up and getting people to work minus a car. Mohammed was so rude about the whole thing I will never take our car there again. More

Customer service can be improved. Our car was being serviced for warranty-related repairs. The car ended up being held for one whole month. We had to call numerous times within th Our car was being serviced for warranty-related repairs. The car ended up being held for one whole month. We had to call numerous times within the month for updates, contact was never initiated by Hanlees to provide an update. More times than others no one was even available to pick up the phone and we’d be holding on phone for almost 10 minutes while it dialed. Lastly, just a general sense of authenticity and better attitude to convey to the customer that you ‘want’ to help is what we felt was lacking when we dealt with service there from certain individuals. More