Hanlees Davis Chrysler Dodge Jeep Ram

Miley was doing her best, but she was the only service advisor staffed at the beginning of the day, so I had to wait an hour just to check my car in (Got there at 9 am, didn't get the car checked in until advisor staffed at the beginning of the day, so I had to wait an hour just to check my car in (Got there at 9 am, didn't get the car checked in until 10 am). I was told the service would take 3 or 4 hours, but didn't get my car back until 5 hours later. I had trouble tracking down anyone to tell me what was going on or what the delay was. Total of 6 hours spent sitting and waiting because of poor staffing levels. More

Very helpful - very adaptable in working with me. I found Nora to be very personable and easy to work with. I found Nora to be very personable and easy to work with. More

The customer service of employees returning calls and follow up/through needs improvement. For example, we made several phone calls and online inquiries about service and have yet to hear back from some follow up/through needs improvement. For example, we made several phone calls and online inquiries about service and have yet to hear back from someone. It was not until we finally got someone on the phone did we get a somewhat response to our job. More

They were great to work with and very accommodating to my wants and needs. Couldn’t have gone better. wants and needs. Couldn’t have gone better. More

After seven visits, after keeping the car for three days, the problem is still not solved. In general, the personnel are unprofessional, lazy and disorganized. the problem is still not solved. In general, the personnel are unprofessional, lazy and disorganized. More

Problem never fixed in this dealer Unprofessional, unethical, disorganized After visiting many times, the problem persists unethical, disorganized After visiting many times, the problem persists More

When I first purchased my Kia from you, I bought my car in for a oil change and someone for got to put a cap back on. When I brought it to your attention I was told that employee doesn't work there anymore in for a oil change and someone for got to put a cap back on. When I brought it to your attention I was told that employee doesn't work there anymore...... More

Randy and Nicolas were awesome! They were able to get us a 2024 Jeep Sahara! Thank you everyone for making this happen! - Christine & Adam They were able to get us a 2024 Jeep Sahara! Thank you everyone for making this happen! - Christine & Adam More

Online reservation system is confusing and ineffective. Service intake took forty minutes. Never called me when service was complete. Did not answer the phone when I called. Service intake took forty minutes. Never called me when service was complete. Did not answer the phone when I called. More

What should have only taken 2. 5 hours instead took almost 7 hours. Most pathetic 5 hours instead took almost 7 hours. Most pathetic More