Hanlees Davis Chrysler Dodge Jeep Ram

Hector is amazing. Mechanic didn't do his job correctly. Said he checked fluid on inspection but he didn't. He actually went by mileage, and didn't know vehicle had a y Mechanic didn't do his job correctly. Said he checked fluid on inspection but he didn't. He actually went by mileage, and didn't know vehicle had a yr. Old engine. Very disappointed with that. I waited for my car and it took almost 3 hours for an oil change only. Supposed to have inspection but all boxes were checked dirty fluid without even checking fluid which were actually all good. Hector will be a great asset to Hanlees Davis and I will return because of him. More

My service writer (Maily Nguyen) was extremely rude and un helpful. I had a bulletin from Kia stating that the work should have been covered (CS1604) but she was unwilling to even look up the document and un helpful. I had a bulletin from Kia stating that the work should have been covered (CS1604) but she was unwilling to even look up the document and told me I would have to call Kia customer care directly but wouldn’t give me there number, she told me I can find it on the internet. I called Kia and they confirmed it was indeed covered under warranty. When I showed up with the documents she still argued with me about it being covered and told me if it was covered I would have to go directly through Kia to get reimbursed which I understand. I asked if she was familiar with the process and how to go about it, she answered shortly with a no. I then asked if anyone else in the dealership was fumigar with the process that I could talk to and again she answered with a short no. I have had nothing but issues with this dealership but I either go there or go way out of my way to a further dealership. Next time I will just go further! More

First visit was very pleasant, easy, and hassle free. If u have a discount/coupon- you must show it before your appointment. Will be back! If u have a discount/coupon- you must show it before your appointment. Will be back! More

Nora was helpful in responding to my calls and messages, and responding to my questions. and responding to my questions. More

The customer service was not good. The communication by the service person was poor. They could not be contacted. I left voicemails and messages delivered by the receptionist and they The communication by the service person was poor. They could not be contacted. I left voicemails and messages delivered by the receptionist and they were never returned. I had to resort to physically going to the dealership two times to find out the status of my vehicle. Finally, the last time they did a good job of getting my vehicle repaired. But only after I when down to the dealership. Service person claimed they were buried with too many customers to be able to communicate with me. Not a good look for your business. More

Very poor customer service unprofessional and rude. Will not recommend this dealer to anyone. They were super rude too me. Will not recommend this dealer to anyone. They were super rude too me. More

After walking out of a horrible high pressure experience at a competitor, I came to Hanlees and experienced the exact opposite! Could not have had a better experience and would highly recommend them to anyb at a competitor, I came to Hanlees and experienced the exact opposite! Could not have had a better experience and would highly recommend them to anybody! More

Great sales. But had trouble with the car and needs new engine. Good thing i bought added insurance. Service person was not to personable and made us wait for re But had trouble with the car and needs new engine. Good thing i bought added insurance. Service person was not to personable and made us wait for rental car. My husband spoke to Sales rep and we had rental car next day. Still waiting for our car to be fixed. Estimated time to be fixed is 7 days. More

Service department is very friendly, very knowledgeable of their Department. They take the time to make you feel at home. They make sure that you are satisfied with your service. of their Department. They take the time to make you feel at home. They make sure that you are satisfied with your service. More

All staff very courteous. Took the time to answer any questions that I had. Thanks. Will be back for future service. Took the time to answer any questions that I had. Thanks. Will be back for future service. More