Hanlees Davis Chrysler Dodge Jeep Ram

I appreciate it being able to get in and out in a 90 minutes for my regular service appointment. Muhammad is a gentleman and very considered and keeping me updated. Excellent customer service from him f minutes for my regular service appointment. Muhammad is a gentleman and very considered and keeping me updated. Excellent customer service from him for sure! More

The service writer, Miley, claimed I damaged a banjo bolt, showing me blurry pictures and claiming I hit something (collision, not warranty). I looked at the banjo bolt myself, cleaned it and have photo bolt, showing me blurry pictures and claiming I hit something (collision, not warranty). I looked at the banjo bolt myself, cleaned it and have photo documentation proving no external damage that her claim completely false and fraudulent. She also claimed we would need to pay for a new caliper when only the banjo bolt was defective. I can’t imagine how many people she has defrauded who don’t know where to look or don’t know better. The leasing organization was able to get the truck out of your hands and placed at a dealership with competence and understandings If she was on my staff I would terminate her immediately, but it would be wise to write her up and put her on a very short leash at the least. If the service manager who understands the severity of the situation and how much time this wasted wants to chat with me to for any additional details. I’m happy to provide them. More

The service was horrendous! Miley was not prepared and made me wait nearly an hour to check me in, and then another hour to check be back out after telling me to be there by 4:3 Miley was not prepared and made me wait nearly an hour to check me in, and then another hour to check be back out after telling me to be there by 4:30 because they closed then (they did not!). I will not go there again More

The advisor was 30 minutes late for my appointment, without apology or explanation. She also wasn't the most friendly or communicative (the advisor I had my first time there was much better in the cust without apology or explanation. She also wasn't the most friendly or communicative (the advisor I had my first time there was much better in the customer service department). I asked for the auto start/stop feature to be looked at (as it has only been working intermittently and a warning light comes in when it doesn’t work) - I was told a “diagnostic” had to be run on it and then told it was “fixed”. However, three minutes after driving off the lot, it stoped working, so I wasn’t happy with that. The other services performed were good and the car wash was nice. More

Julia Nguyen provided the worst customer service ever. I work in customer service and her way is NOT at all correct to treat a customer, who's PAYING for your services. Mohammed has been awesome and s I work in customer service and her way is NOT at all correct to treat a customer, who's PAYING for your services. Mohammed has been awesome and so nice that's why we keep coming back to Davis, but we rather drive to Vacaville from now on than see Julia again. More

Very poor, service team said my battery was dead when it wasn’t bc I just drove it there, then I took it to credited mechanic and they said it was perfectly fine. Very poor service advisors who have rude an wasn’t bc I just drove it there, then I took it to credited mechanic and they said it was perfectly fine. Very poor service advisors who have rude and condescending tone, not professional at all. Trying to scam you of money, overcharging from base pay rate and trying to get you to fix things you don’t need fixed. Would not go again More

Had to call twice before someone from service department returned my call. Service manager, Tom Nguyen, did call me. returned my call. Service manager, Tom Nguyen, did call me. More

I have never felt safe with Hanlees Kia servicing me with honesty and integrity. If there was a dealer closer, I would go there instead. honesty and integrity. If there was a dealer closer, I would go there instead. More

The service was outstanding. However, when I called for statues of my truck the service receptionist in service would not transfer me to supervisor. The only one who could assist However, when I called for statues of my truck the service receptionist in service would not transfer me to supervisor. The only one who could assist me was the advisor who prepared work order and he was not there that day. I had to drive to dealership speak to supervisor to get status on my truck. Supervisor told me it would be ready within one hour. Why did receptionist not able to get someone to provide the statues for me. For this reason even if work performed on my truck was excellent. I will never return to this dealership nor recommend to others. More

Quick and friendly. Easy appointment and good service. I recommend this dealer to anyone who is buying a car Easy appointment and good service. I recommend this dealer to anyone who is buying a car More