Hanlees Davis Chrysler Dodge Jeep Ram

They have had my truck for 3 weeks now with very little communication and still haven’t started the repairs communication and still haven’t started the repairs More

They were efficient and finished within the time expected. I was so pleased to see my car had been washed without my requesting it! expected. I was so pleased to see my car had been washed without my requesting it! More

Done very quickly and efficiently. I am very pleased with the service department. Thank you! I am very pleased with the service department. Thank you! More

My 2003 Cummins Ram seized the AC pump, and burned through the serpentine belt, at about 150,000 miles. I had it towed to Hanlees Davis because I expected them to honor the warranty due to repeated fa through the serpentine belt, at about 150,000 miles. I had it towed to Hanlees Davis because I expected them to honor the warranty due to repeated failed attempts by dealers, under warranty, to find the leak in the system that eventually caused the AC pump to seize. Now, $2400 later ($225/hr labor!), they have replaced the pump and belt, replaced the accumulator and condenser pipe, flushed and refilled twice. I asked to have the left rear parking brake adjuster adjusted (because Chrysler chose to use the same backing plate on both sides so the left side requires specialist tool to access). I had no idea it would cost me $110 to accomplish this five minute job. The service writer, Ramone, made a half assed attempt to get corporate to find the paperwork showing that the Fargo S.D. dealership, (where the consistent leak was first diagnosed, but not repaired, during warranty) had kicked the can down the road, as had Chuck Swift Chrysler/Plymouth here in Davis. Corporate has chosen to stick me with the bill, thus failing to honor their warranty failure to solve the problem during warranty period, and periodic failures since. So corporate is partially to blame for my disgust. So is Ramone, who originally told me I was in for a $29.95 belt replace, which turned in to a $2400 job. I talked with Cliff, the mechanic who worked on my truck, and found him to be pretty straight. He realized that I have done significant wrenching and took the time to explain things to me. Ramone, on the other hand even tried to bill me for hood lifters which I had not requested, to the tune of $227. I had that parts fee removed from the bill. I figure he added on those parts, hoping I would not notice, when I expressed my outrage at Hanlees' ridiculous labor rates. He knew I would never be returning. What he didn't know is that I am a very vocal consumer and a long time resident of Davis. I will be sure to tell anyone who will listen not to do business with Hanlees. More

Hanlees in Davis consistently gives the best automobile customer service I've ever encountered. Very happy with them! customer service I've ever encountered. Very happy with them! More

I have been happy with the service provided and also with the ease of scheduling appointments. the ease of scheduling appointments. More

Ramon took excellent care of me yesterday. But the office is not super organized and does not communicate well. It took me three tries to get a replacement part for my car. I had to keep talki But the office is not super organized and does not communicate well. It took me three tries to get a replacement part for my car. I had to keep talking to the same service tech, but eventually talked to everyone and ended with Ramon who finally got me taken care. As a client the office process is confusing. More

Bad communication, long wait times for repairs (1 month+), did not install the recall update the first time I brought in my Kia (resulting in it being broken into and stolen), the employees handling month+), did not install the recall update the first time I brought in my Kia (resulting in it being broken into and stolen), the employees handling phone calls were confused when I asked for updates about my car and put me on hold for long periods of time. Broke my car battery and wanted me to pay them $300+ for a new one. Dismissive when I asked for a time estimate of repairs. Forgot to tell me when my car was repaired because the person handling my case went on leave and the office would not answer my insurance agent’s calls for over a week. More

Needed some tires and oil change and they delivered great service! I’ll definitely be using them again in the future. service! I’ll definitely be using them again in the future. More

There were very kind and helpful with me and was willing to work the price. There was a little complication between TrueCar pricing and their actual pricing so I will double check on that, but otherwise, my to work the price. There was a little complication between TrueCar pricing and their actual pricing so I will double check on that, but otherwise, my experience there was great. More