Hanlees Davis Chrysler Dodge Jeep Ram

My experience there was great, from the time I entered the lot until the car was bought. Thanks again, I am loving my car. the lot until the car was bought. Thanks again, I am loving my car. More

Tony was very personable and ensured the service on our vehicle was completed in a timely manner. We are very happy with the service received. vehicle was completed in a timely manner. We are very happy with the service received. More

Excellent customer service. My salesman Alex went above and beyond bringing trucks from sister dealerships to drive. No pressure sales. Very transparent. Finance manager (la My salesman Alex went above and beyond bringing trucks from sister dealerships to drive. No pressure sales. Very transparent. Finance manager (last name Vaughn) was great too. Overall great experience, I'll be back. More

Good service, good help, good follow up. Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three r Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three recall notices. More

The entire staff was exceptional. They were knowledgeable, not pushy & made the deal happen with integrity and care. We are very grateful for the efforts they put forth and will retur They were knowledgeable, not pushy & made the deal happen with integrity and care. We are very grateful for the efforts they put forth and will return! More

Good dealership, customer service is helpful not trying to convince you of buying what you don't want to convince you of buying what you don't want More

I was not satisfied with Maily’s customer service and how she handled my service appointment. I first called on 7/22 where she told me a part needed to be ordered before I could schedule an appointment. She she handled my service appointment. I first called on 7/22 where she told me a part needed to be ordered before I could schedule an appointment. She told me she would call me back when the part came in but she never did. When I followed up with her the next week, I had to call several times before I was able to speak with her and she seemed to have completely forgotten about the part that needed to be ordered. The part had not come in and I needed to wait again before I could schedule my service appointment. When I could finally schedule my appointment, she did not come out to meet me but instead called me 10 minutes after I arrived and without even a “Hello,” said, “Are you here yet?” Then, I had to wait almost an hour for the shuttle to take me home likely because she had forgotten to tell the driver I was waiting. Originally she told me the recalls would take 1/2 the day to complete and that she would call me when it was finished. She never called and I had to call 3 times to get updates about my car service and speak with other service advisors because she was always gone or had left for the day. I am certain that if I had not called continually to check to see if my car was ready, I never would have been notified. I finally had to call at 4:30 knowing the service department closed at 5 when I was informed my car was done. The receptionist and others were very helpful to assist me in the places where Maily had failed to communicate and provide customer service. However, the overall impression she leaves about Hanlees is that it is an unprofessional, uncaring and irresponsible business. If I ever had to come back here I would be certain to ask for another advisor to assist me or I would consider going to the Vacaville dealership instead. More

Excellent customer service from the time we arrived at the dealership to the time we drove away in our brand new Kia Seltos. the dealership to the time we drove away in our brand new Kia Seltos. More

No one answered the phone, checks voicemail or returns calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! More

Poor communication, have to hound them for callbacks and info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor More