Hanlees Davis Chevrolet

Disrespectful runaround My friend, a widow with a young child, paid full price--more than $50,000--here for a Chevy Traverse and also paid almost $3,000 for an extended warra My friend, a widow with a young child, paid full price--more than $50,000--here for a Chevy Traverse and also paid almost $3,000 for an extended warranty and service contract at the time of purchase. She brought her vehicle in at the recommended intervals for servicing, and always left happy--until the 60,000-mile service visit. At that time, she made an appointment with the service department, took a day off from work, and drove the twenty miles to Hanlees in Davis. When she arrived at the service department, the new service manager refused to perform the service, saying they needed the paperwork to "prove" she was entitled to prepaid work. She waited there for more than two hours while they supposedly searched for the contract. She was told they couldn't find the records, that their computer system only kept records for two years, that they couldn't find the key to a filing cabinet that contained paper records, etc. Extremely upset by what seemed like disrespectful treatment by the service manager, she finally left in tears after being told they would do the service, but only if she paid for it on the spot. I accompanied her to the dealership yesterday with a copy of the original purchase agreement to see if I could help resolve the issue. We received the same runaround: they couldn't tell what particular service agreement she had purchased, their computer system only kept records for two years, and they would have to "send someone to another city where backup records were kept" before they could decide whether to do the service "for free". The manager was unimpressed when told the work had previously always been done on a pre-paid basis, and in fact told my friend that she had been getting "free" servicing! I got the impression that this dealer is friendly when you're buying a car, but otherwise isn't interested in taking care of their customers. More

Wow.... Came to buy a Corvette Aug 3rd. Got approved for a used one(25K). Then I got told the General Manager would not authorize to bring the car in. We had to locate a vehicle and then they still would no a used one(25K). Then I got told the General Manager would not authorize to bring the car in. We had to locate a vehicle and then they still would not bring the car in. Then a week into it our salesman/finance guy could never return calls or follow through on when or what he said he was going to do. So finally we check with a local Chevy dealer because he tells us our approval is good anywhere. So when we did that we found that the guy Josh had apparently told us we had approval and according to this dealer we did not. So a last resort, I gave Josh at Hanlee an opportunity to explain. He told us we were approved and not to worry. They would be able to bring in the car after their tent sale. On Aug 11th I received a call from Josh that now told us we were not approved. He told us he would work on it with his contact to find out what happened and call us back later that day. Another empty promise. Hanlee ran our credit through over 20 times and assisted in dropping our credit scores due to multiple inquiries. Very disappointed. Will let everyone in the Corvette community that we have belonged to for 6 years know how this dealer cannot follow through with anything it states, leads people on with lies, cannot return phone calls and destroys peoples credit with running the file through every bank it can find without permission! Never in all our lives have we experienced such a fiasco of unprofessional, rude and condescending people. We will also make sure our contacts at Chevrolet are aware of Hanlee's tarnishing the GM/Chevrolet name with it's end user! DO NOT SHOP HERE FOR A CAR OR SERVICE! More

Hi I try to write reviews on all major purchases. My wife and I purchases a 2012 Chevy Equinox from Dave Estacio the Fleet Manager with Hanlees Chevrolet and Toyota. I was there a total of maybe an hour. We and I purchases a 2012 Chevy Equinox from Dave Estacio the Fleet Manager with Hanlees Chevrolet and Toyota. I was there a total of maybe an hour. We went there and picked out the Equinox we wanted. Props to Hanlees for having the best selection I ve seen too. It was great that I didn t have to keep going to dealer to dealer. Another cool thing we liked was Dave Estacio completed all the paper work with us in his office. We didn t have to go to some finance office to get hammered for another hour plus. Thank you Dave Estacio and Hanlees Chevrolet Fleet Dept! I ll send as many people I can your way and I ll be back for my truck in about a year. Anyone looking should call Dave at 530-231-3326 (I think his direct number) or I know his email is dave@hanleesfleet.com. Good luck. Dean and Chistine Read More