Hank Graff Chevrolet Davison - Service Center

Crankcase oil underfilled. Evidently didn't check oil level after oil change. Didn't reset oil life system after oil change. Wrong mileage entered on service order (entered mi Evidently didn't check oil level after oil change. Didn't reset oil life system after oil change. Wrong mileage entered on service order (entered mileage from previous service appointment. Oil change, tire rotation, coolant flush and refill were performed in a very timely manner, so that's good. Just realized another goodie. They didn't reset the TPMS after rotating the tires. This is beyond ridiculous. More

Very professional. Showed me my filters were dirty. Also went over everything very well. I like the video they sent also Showed me my filters were dirty. Also went over everything very well. I like the video they sent also More

Had an oil change. They only did the oil change and checked the fluid and tire pressure. Got the bill, it said that additional things were done and they weren't. They only did the oil change and checked the fluid and tire pressure. Got the bill, it said that additional things were done and they weren't. More

Poor service records kept in the Service Department. Failure to honor my wheel and tire insurance. Claim I don't have the insurance, even after honoring it less that 18 months ago. They can't seem to fi Failure to honor my wheel and tire insurance. Claim I don't have the insurance, even after honoring it less that 18 months ago. They can't seem to find that transaction nor the corresponding tire sale that accompanied it. More

Exceptional service and people. Couldn’t have asked for a more welcoming and easy going experience. Couldn’t have asked for a more welcoming and easy going experience. More

Service resolved the issue with my new Traverse. Very knowledgeable. Problem solved in a decent amount of time. Very knowledgeable. Problem solved in a decent amount of time. More

Olivia was great Very helpful friendly everything was done on time knew what she w was doing done on time knew what she w was doing More

The service I received was great! It was quick and the staff was very friendly It was quick and the staff was very friendly More

I was told I needed a new cabin air filter. Not realizing I had rewards points that would have covered the cost, it would have been nice to have had someone at the dealer let me know I had poin Not realizing I had rewards points that would have covered the cost, it would have been nice to have had someone at the dealer let me know I had points to use. Also, while waiting for my vehicle to be completed, another customer was told his vehicle needed new filters, but his salesperson told him he could buy them cheaper and put them in himself to save cost. It would have nice to have also been told this as I could have saved myself $40 -$45. Otherwise, my experience was fine. More

Buzz was great to work with. Quick and easy repairs on my recall. Sending the video is a awesome new feature. I drive from ann arbor cause hank graff service is better than the d Quick and easy repairs on my recall. Sending the video is a awesome new feature. I drive from ann arbor cause hank graff service is better than the dealership by me. More