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Handy Toyota - Service Center

St. Albans, VT

4.5
1,385 Reviews

1,385 Reviews of Handy Toyota - Service Center

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July 15, 2016

Perfect place for an easy change I didn't know I'd be changing cars last Tuesday but when it turned out to be the expedient thing to do I knew there would be no problems. Even though More

by RAVsforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade McDonald
December 18, 2015

SERVICE DEPARTMENT - AWFUL Brought my vehicle in for a Toyota recall. Three days later my car was ready. Picked up my car and was broken down on the side of the road just feet More

by Vermont
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Bell
Dec 21, 2015 -

Handy Toyota responded

The subject vehicle of this review is a 2007 Toyota Camry which has in excess of 213,000 miles. The vehicle owner came in for an extended coverage program initiated by Toyota which addresses excessive oil consumption. The dealership performed repairs for this program. The owner of the vehicle was provided with a no rate charge rental vehicle during the repair process. It was conveyed to the vehicle owner during this visit that the water pump was leaking and that the battery failed a load test. The owner declined these repairs. The vehicle displayed indicator lights after it was picked-up from these repairs. The owner was advised that the symptoms as described are consistent with a battery failure the replacement of which had been declined. The vehicle’s battery was subsequently replaced by a third party. The owner later called indicating the lights were back on after the battery was replaced. The dealership offered to perform a no charge review of the work with a no rate charge rental vehicle provided. The dealership determined, after several hours of diagnosis, that the failure is internal to a computer control unit for the skid control. Estimate for repair is $2085.18 installed. The dealership’s review involved both diagnosis of the condition and full review of the wiring harness input to this unit in order to verify whether or not we had mistakenly damaged these components. We did not damage these components. The customer was advised of the findings. She had no interest in listening to the explanation aside from wanting repairs made at no charge. As the only charge the dealership is guilty of in this instance is that of working on an older vehicle, we are not in a position to make a goodwill repair in excess of $2,000. It should be noted that we spent several hundred dollars between diagnostic labor and rental vehicle value in the course of making an earnest effort at quality control review and diagnosis. The vehicle owner has appealed this case to the President’s Office at Toyota National Headquarters. The President’s Office concurs with the dealership’s position and did not offer the vehicle owner any assistance regarding this matter. -Respectfully- Joe Luneau Handy Toyota

November 17, 2014

Great The service is always great, everyone is always so pleasant. If I ever have any questions or concerns they always get answered. I am always pleased wi More

by dlareau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 05, 2014

Service experience was excellent I have a Toyota Prius and my hybrid battery was failing. I called for an appointment and was lucky enough to speak with Nate Richard. He was very rea More

by Kathy C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Richard
November 01, 2014

First service appointment On October 31, 2014, my Dad and I took my recently purchased certified vehicle in for the first service appointment. Check-in was quick and painless a More

by esims87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Richard
October 16, 2014

quick last min service Needed to get my 10,000 service done with no appointment - I called Steve Courville out in the service department who let me know they book up rather More

by leah riley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Luneau, Steve Courville
October 11, 2014

Perfect Experience I couldn't dream of better service or better service reps! They take the time to make sure you and your car are actually taken care of. They will actu More

by Steve Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Patrick Bell, Nate Richard
November 30, 2013

I have recently been looking around for a newer vehicle and decided to check out handy toyota. Terrance was the first person to greet me as I walked in the door and was very friendly. He was very knowledg More

by kimmyjoe380
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Sayers
October 27, 2013

Handy's is convenient for me to travel to, has scheduling flexibility, and I've been a long time customer. I also like having Toyota perform any work/maintenance my vehicle requires. My wife and More

by RPM527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 16, 2013

Kyle Ward was very friendly, helpful, and able to answer the questions I had. He was very knowledgable and professional and provided exceptional service! I recommend seeing Kyle at Handy Toyota! More

by Jarel87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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