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Hanania Volkswagen of Orange Park
Jacksonville, FL
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My experience with this dealer was not only rewarding but Scott, my salesman made the entire experience so comfortable and stress free it was like buying a car from my friend. His concerns were more about m Scott, my salesman made the entire experience so comfortable and stress free it was like buying a car from my friend. His concerns were more about me being a completely satisfied buyer than for him to make a sale at all! This was the first time in my life I ever felt relaxed and not pressured to buy a car. He never tried to force anything on me or tried to talk me into getting anything I didn’t need or want. His Sales Manager Chi was also very helpful and very compassionate to what my goals and experience were with the vehicle I came to purchase with them. He also, like my salesman Scott went above and beyond to achieve all my goals in purchasing my new vehicle. They were honestly the first car dealers that I ever felt like I could trust! I would be happy to refer them to anyone I know who might be interested in searching for any type of vehicle to purchase in the future. Also had an enjoyable and very considerate experience with their very knowledgeable and helpful Finance Manager Brianna Whitney who really seemed to go above and beyond to help me find the best lender and numbers that were fair and worked for my budget. Thank you all! Happy to be your faithful customer for life! More
Hanania took care of me like I was family, Scott went out of his way and made the whole process of getting a car easy and stress free for me and my family. of his way and made the whole process of getting a car easy and stress free for me and my family. More
Larissa, Doug, and Brianna were all great. The buying process was easy and problem free. We would come back here again anytime! The buying process was easy and problem free. We would come back here again anytime! More
What an excellent experience I had . My salesman was Scott, and let me tell you, he made my vehicle purchase a breeze. He never pressured me and answered any questions that I had. I had My salesman was Scott, and let me tell you, he made my vehicle purchase a breeze. He never pressured me and answered any questions that I had. I had been out car shopping all day and couldn't find a good deal, and I made Hanania Volkswagen my last stop , I was aggravated from my experience at other dealers on that day, and was just about to give up on looking for a vehicle. Scott was so awesome and knowledgeable about the vehicles he showed me, and he is so amazing overall. His customer service is top notch and I will definitely refer the to Scott if looking for a vehicle.I will continue business here from now on because not only was Scott awesome , Chi the finance guy was excellent and so friendly as well as the staff I came encountered with. This was the best car buying experience I've ever had. You have a customer for life! Thank you again for the best car buying experience. H. Williams More
This was one of the best car buying experience I’ve had. Scott did everything he could to make it a good experience. Will definitely be buying more cars from them Scott did everything he could to make it a good experience. Will definitely be buying more cars from them More
Great atmosphere. They worked extremely well with us and were excellent with not pushing the sale. They gave us our time to make our decisions, overall great experienc They worked extremely well with us and were excellent with not pushing the sale. They gave us our time to make our decisions, overall great experience and we left with the car we wanted. Would highly recommend! More
Treated with consideration and respect from all involved. Showed me what I was interested in and answered all questions without hesitation. No high-powered pushing into something more than what I wanted or Showed me what I was interested in and answered all questions without hesitation. No high-powered pushing into something more than what I wanted or needed. Would definitely refer someone to this dealership. More
Would I recommend the dealership - yes - but I would tell you to avoid Chi Chan I am struggling with this review. Allan in service - 5 stars Brianna and KD - 5 stars Riley - 100,000 stars Chi Chan you to avoid Chi Chan I am struggling with this review. Allan in service - 5 stars Brianna and KD - 5 stars Riley - 100,000 stars Chi Chan - can't even get on the score board. Our time at VW was amazing. Everyone was so helpful and honest. They understood our needs and worked so very hard to meet them. We didn't feel pressured at all. Then Chi Chan entered the picture. He knew nothing of our situation and didn't take the time to learn it. It was down hill from there. He was rude, he was snippy and he drug his feet in getting the paperwork we needed so that VyStar closed and we could not get our check that day. He even argued with our VyStar representative over the phone. If it were not for the others that were working so hard on our behalf, we would have walked away completely and gone somewhere else. It is really sad how one person can turn the entire thing on it's head. We came in with a 2014 Beetle. It had a repair that was more expensive than the value of the car so we decided to trade. Our service guy, Allan, was amazing! Felt like I could trust him from the beginning! He referred us to Riley and Riley was awesome! He worked with us above and beyond. He listened, he wasn't pushy - he focused on what we NEEDED, Never once did we feel pressured or overwhelmed. If I could go back and deal with everyone listed except Chi Chan - I would. As a matter a fact, we are considering a second purchase and would gladly go back to Riley if we were guaranteed that we would have a better experience once it came to the finance dept. People have budgets - quit trying to push more car or more financing on someone who just can't. When they give you a limit - work within that limit and don't get mad and vengeful when we have better financing from somewhere else. More