Hanania Volkswagen of Orange Park | Page 39

Disappointed customer My car was taken to the Orange Park dealership for repair of the rearview camera which was not showing the image; however, the sensor is working. The My car was taken to the Orange Park dealership for repair of the rearview camera which was not showing the image; however, the sensor is working. The diagnostic revealed that the dealership would need to order a replacement camera because they could not determine why the camera was not working properly. My husband received a phone call from the service advisor who informed him that if he paid for the camera in advance, the dealer would release my car. So, to be clear, my husband repeated this comment to the service advisor asking him if I need to return the loaner as well. The service advisor said to disregard the call because he didn’t see any paperwork for a loaner, although he is the person who authorized the loaner. We thought it strange to demand payment for a service that had not been rendered. Over the course of the next two weeks, I did not receive an update as to the status of the repair. My husband called the service advisor, the service manager and the general manager but was unable to reach anyone; the phone continued to ring. When he called again and finally reached the service advisor, the service advisor told him that he had been very busy and did not know when to expect the camera, as it was on back order from Germany. My husband told him to wrap up my car and we would pick it up and pay the diagnostic fee. My car was at the dealership January 13-28. We have been a Volkswagen customer since 2007 and during this time, service visits have been hit and miss. This visit was a definite miss on several levels; in particular, the absent service advisor and his demeanor displayed when I picked up my car. More

Awesome experience once again! Keep up the great work! We are now entirely a VW family! JC has been outstanding again along with financing, sales and cashier. Thanks again! are now entirely a VW family! JC has been outstanding again along with financing, sales and cashier. Thanks again! More

Noah Grant our salesperson was great. Very helpful answering all questions and a lot of fun to work with. He was honest and made the whole process very easy. Definitely recommend! answering all questions and a lot of fun to work with. He was honest and made the whole process very easy. Definitely recommend! More

Noah was awesome. Helped me with a deal on a Jetta and I couldn’t be happier. Will definitely purchase cars in the future from him/ Jack Hanania VW couldn’t be happier. Will definitely purchase cars in the future from him/ Jack Hanania VW More

I had an amazing experience here! My salesman, Noah, was incredible. He made car buying a completely fun and stress free process. This was my first time purchasing a car and the staff could not have been m incredible. He made car buying a completely fun and stress free process. This was my first time purchasing a car and the staff could not have been more accommodating and helpful. The staff doesn’t waste your time and they had me in and out with great financing on my dream car, in under 3 hours. I would recommend VW of Orange Park to anyone. More

Very helpful and professional 👍. I would recommend them to anyone. My sister is considering buying a Volkswagen because she loves my Passat. I feel like I got a really good deal 👌 to anyone. My sister is considering buying a Volkswagen because she loves my Passat. I feel like I got a really good deal 👌 More

Noah Was the best guy to work with. He showed real interest in my needs and my family! I will totally buy from him again! interest in my needs and my family! I will totally buy from him again! More

Unhappy I've been disappointed with my last two services at your dealership. I will speak of this past visit. I brought the car in due to a hard pull to the r I've been disappointed with my last two services at your dealership. I will speak of this past visit. I brought the car in due to a hard pull to the right and it felt like one of the front tires was out of balance or was separating. After making contact with Oliver 3 hours later, he let me know it would be done in 30mins. He called back shortly after(20mins or so) to inform me it was complete but the car had a slight pull to the left according to the mechanic and that was due to tire wear. I was unsure of that but figured that I'm not the mechanic. I arrived, paid and drove off. As I drove to the roadway in the parking lot, I realized the car definitely pulled hard to the left. I then drove it on the roadway and the car repeated the pull to the left. I then returned to the dealership. Oliver was great and did what needed to be done to get me a loaner, but I have an issue with why the mechanic didn't completely fix the car or notify me what was needed to FIX the car. I shouldn't have to accept a half fixed problem or a new problem after brining it to your dealership. I am now going to buy 4 new tires from you, be without my vehicle, and not even fully believe that a worn tire can cause that much pull to the left of it's aligned correctly. This is a huge issue. Depending on how this is resolved, will effect my returned patronage. I have told people about how much I love your service team and maintenance but this has become a trust and quality issue. Once again, Oliver was great and I appreciate his willingness to help me even as his workday was almost done. More

Great experience buying a VW Jetta our salesman JC was very polite and knowledgeable when asked questions about the vehicle. Had us signing and driving away in no time. Seems like we were in and out withi very polite and knowledgeable when asked questions about the vehicle. Had us signing and driving away in no time. Seems like we were in and out within 30 minutes. Thank you for the stress free experience More

Noah was great! He was very helpful. He found us exactly what we were looking for and we love our new car! Would definitely buy another vehicle from here. what we were looking for and we love our new car! Would definitely buy another vehicle from here. More