Hanania Volkswagen of Orange Park

WORST EXPERIENCE OF MY FAMILY'S LIFE! Worst experience of our life buying a NEW VW Passat. Bought the car in August. Traded in a Nissan for it. 3 MONTHS LATER we received a letter in the m Worst experience of our life buying a NEW VW Passat. Bought the car in August. Traded in a Nissan for it. 3 MONTHS LATER we received a letter in the mail from the DMV stating that my tags would soon be revoked from my Nissan altima. (That we don't have) Come to find out our car IS NOT EVEN xxxxING registered AT THE DMV! So we call the dealership and KEVIN the manager tells us that everything will be handled. We call the next day and the DMV have not received ANYTHING AT FREAKING ALL, but received the stuff that we sent. Kevin said he sent it, but HE LIED, THERE WAS NO PROOF WHAT SO EVER. Our insurance faxed an fs1 form 4 times to the DMV and to the dealership! I called the dealership BACK AGAIN and KEVIN once again lied and said everything was sent in. So we call the DMV and STILL NOTHING. We get in contact with Terry in accounting and she said the same thing, but guess what??? They are all xxxxing liars. So here we are thinking everything is okay since the DMV said they were trying to fix it and then there is anoyher letter stating that cops will be coming to my house to take the tags from my car October 25, 2015. Remind you, we bought the car in AUGUST. to top that off we got a second letter stating that the Nissan altima insurance was cancelled 8-24-15 with USAA insurance. That's funny because that car was covered by GEICO!!!! WHAT THE xxxx ARE THESE PEOPLE DOING? I called the DMV AGAIN today and the car is still not registered and has no owner. So ever since I drove off the lot, my car has been illegal as xxxx to drive. We have had the run around for a week now with Kevin and the DMV. Nothing is resolved. The dealership has 30 days to turn in the tag transfer and well its been wayyy longer. Guess they will be getting a fine once the dmv inspector finds this out! Volkswagen of Orange park is nothing but a lying and scandalous dealership. NOBODY AND I MEAN NOBODY SHOULD EVER xxxxING GO THERE!!!!!!! Needless to say my car is no good, the paper work was never filled, and this dealership is a piece of xxxx. Volkswagen is a xxxxty place to ever buy a car. Everyone is so unprofessional. Terry called my husband one day this week and they got into it because she was so rude. I tried calling back to see what needed to be done and these were her EXACT WORDS " Yes I just spoke to him and he was rude so I don't want to deal with this deal and I'm not going to and hung up!!!!" What a business woman huh? And as for Kevin the manager ha, he's a LIAR and will say anything to get you off his back.. My name is Tanya Smith and if anyone has anything to say you can call me at 910-874-2292. More

Great Job! I traded a 2009 Cadillac CTS for my second 2014 VW Jetta TDI, that I have bought from VW of Orange Park. The experience from the first purchase is wh I traded a 2009 Cadillac CTS for my second 2014 VW Jetta TDI, that I have bought from VW of Orange Park. The experience from the first purchase is what brought me back for the second purchase. The Jetta TDI gets exceptional fuel mileage, and the car drive like a true German engineered vehicle. I will be back in about 2 years, to buy another VW vehicle, when my 14 year turns 16. Dan, KT, Kevin, and Sara worked together, to make the deal make sense and affordable. Thanks guys. More

Great Sales/Management My salesman, Glenn Hannah, was very professional but laid back. I never felt any pressure to make a purchase but all my questions were answered. I t My salesman, Glenn Hannah, was very professional but laid back. I never felt any pressure to make a purchase but all my questions were answered. I test drove several cars several times and Glen along with the management staff at Orange Park VW continued to be patient with me until I had made my decision. I feel that the price I paid for the car I bought, while maybe not the lowest I could have found, was certainly fair. When I finally made the purchase, Glenn personally delivered the papers to my husband for signature. Would also like to mention Daniel Skelton, Ron Atkin, and Mike Hall who assured me that their chief concern was that I was happy with my choice and did everything they could to make sure that that was the case. Finally, I would like to thank Sarah Hickox, the fiance manager who was great to work with. More

Kevin to the Rescue! !! We met Kevin explained our need and limitations. After a few phone conversations, Kevin called to say he had want we needed. He found the perfect car We met Kevin explained our need and limitations. After a few phone conversations, Kevin called to say he had want we needed. He found the perfect car for my Mama's birthday present. The process was painless. No long wait. He made our Mama happy. Kevin made us realize that even it this world of madness, there are still people who listen and care. THANKS for everything, Kevin. More

2014 Jettas Kevin and Dan were great from the moment we walked in. My wife and I were both looking for brand new cars and they both worked endlessly to make sure Kevin and Dan were great from the moment we walked in. My wife and I were both looking for brand new cars and they both worked endlessly to make sure we got exactly what we were looking for! More

Excellent This by far was the most pleasant car buying experience that my wife and I have ever had. Our salesman was knowledgeable, very friendly, and not pushy This by far was the most pleasant car buying experience that my wife and I have ever had. Our salesman was knowledgeable, very friendly, and not pushy at all. Finance Manager Christine was personable and handled our paperwork very efficiently. Dealership was very pleasant to do business with. More

Fast, Honest service The representative was extremely knowledgeable and helped me find the right car at the price I was planning to spend. I was very happy with all of th The representative was extremely knowledgeable and helped me find the right car at the price I was planning to spend. I was very happy with all of the staff. They made the process very easy. More

EXCELLENT AWESOME OUTSTANDING EXCELLENT. If you want an EXCELLENT car purchase experience, then go VW of Orange Park and request KEVIN FRANCIS. He is a honest professional, who l EXCELLENT. If you want an EXCELLENT car purchase experience, then go VW of Orange Park and request KEVIN FRANCIS. He is a honest professional, who listens and then delivers. We went to a previous dealership and weren't very happy with there service. Very thankful for coming to VW of Orange Park where you find awesome service from beginning to end of the purchase. Wow..2015 VW Jetta it is a beautiful car. I highly recommend KEVIN FRANCIS. We would like to thank the team KEVIN FRANCIS, DANIEL SKELTON, and SARAH HICKOX. More

Value, Service, Satisfaction Experience from beginning to end was wonderful. Jessica in sales was great, you wouldn't have guessed we were her first sale. She was very pleasant, p Experience from beginning to end was wonderful. Jessica in sales was great, you wouldn't have guessed we were her first sale. She was very pleasant, patient and I see her being a top sales person. The sales managers Kevin and Dan were more then generous with the numbers and got them where I needed them to be. Last but not least Sara had all the finance paperwork ready to go and we had the best finance rate @ 1.9% . Everything was signed and we had our car on the road in no time. We went to look at Volkswagen but would you believe we bought a Subaru Imprezza? They have a great used car selection as well and they treat you the same whether you buy new or used. They also stand behind any use car they sell as if it was a new VW. I felt very comfortable and had no worries buying another make from them. My wife is already making plans to trade in our other vehicle. We look forward to another great experience. Thank you Jessica, Kevin, Dan and Sara More

peace of mind all the time. This has been the best service department of any car i have ever owned. From start to finish, nothing but top notch hassle free operation. All work ex This has been the best service department of any car i have ever owned. From start to finish, nothing but top notch hassle free operation. All work explained and carried out with professional and worry-free care. Hands down bar none two thumbs up. More