Hanania Volkswagen of Orange Park

Brake Service for my Volkswagon Brian, the customer service rep is the best and if I had to hand pick my rep he would be my choice hands down. Whenever I call and leave a message on Brian, the customer service rep is the best and if I had to hand pick my rep he would be my choice hands down. Whenever I call and leave a message on his voicemail he returns all my calls in a timely manner. He keeps me up to date with the progress of my vehicle and he is honest and upfront with the work and how much it is going to cost I really appreciate that. Keep up the great job you're doing Brian. More

Good service by a technician I had talked to Daniel one of the mechanics at VW about getting a nail in my tire and he had told me that he would look at my car for me and told me t I had talked to Daniel one of the mechanics at VW about getting a nail in my tire and he had told me that he would look at my car for me and told me that I had a nail in my rear passenger tire. He had looked at the tire and told me that recommended that since I had repaired it twice that I had needed a new tire so I talked with the dealership and got my tire replaced. Daniel was a good car technician and wanted to thank him for doing good work and for helping me fix my car. More

Horrible Service These guys are horrible. They charged me for a diagnostic on two separate systems totaling almost $700.00 then couldn’t tell me the issue. The service These guys are horrible. They charged me for a diagnostic on two separate systems totaling almost $700.00 then couldn’t tell me the issue. The service manager/Director Mike Poremba is extremely rude and does not value you as a customer. I would not recommend anyone to go to this place. They will not have your best interest at Heart and will just tell you to go away and leave you on hold for long amounts of time. I would have received better service under a tree than I received from these people. Mike also sent me outside to go get my car knowing that the dashboard was taken apar, the battery was dead and cars were blocking it from being moved. More

2nd experience trumps 1st My 1st experience with the service center seemed just fine and should have after the $979 bill. But within 2 weeks the skid plate fell off and althoug My 1st experience with the service center seemed just fine and should have after the $979 bill. But within 2 weeks the skid plate fell off and although they were the only ones to work on the car, it was my fault. They insisted I ran over something and tore it off. Well for that to have happened, I would have been sitting on the side of the road waiting for AAA. Needless to say if the skid plate comes loose as you are doing 70 mph on 295 then forces of nature will take care of removing it for you. And although a quick search shows skid plates for $72, it was my fault and I ran over something. Mind you this happened mid-day on Sunday on my way to work... no traffic and no road debris. My reaction, put the plate back in the car and I will take care of it myself. Needless to say I will no longer seek service there and may seriously consider trading out of a VS. More

Outstanding Customer Service, Second to None! I have been a VW owner for many years, and have visited several VW dealers. Among the dealerships visited, VW of Orange park, ranks head and shoulder I have been a VW owner for many years, and have visited several VW dealers. Among the dealerships visited, VW of Orange park, ranks head and shoulders above others in all aspects especially: timely greeting of customers, outstanding customer service whether large or small transaction , knowledge of VW, and all service is rendered with a courteous and professional attitude Brian Lucas is among the service technicians who consistently provide such service, and is indeed a valuable asset to VW of Orange Park, and the VW family. More

Awesome service Visit Always a great visit. I have always been treated like family and getting my performance car worked by performance specialist has been great for me. M Always a great visit. I have always been treated like family and getting my performance car worked by performance specialist has been great for me. Maybe they cost a bit more than others, but the exceptional service and treatment is well worth the money. Thank you for making feel at ease and taking care of my car. More

Excellent! The most pleasant ever! Great people, excellent service! From Sales Manager Kevin Evans, Doug Bennett, the greatest sales person ever met, F& I, Woody (sorry can't remember Great people, excellent service! From Sales Manager Kevin Evans, Doug Bennett, the greatest sales person ever met, F& I, Woody (sorry can't remember your last name). To all the other people in the back we do not get to meet, Thank you. I had a difficult situation and little time and was able to resolve issues and purchase my new 2016 Passat in 2 hours. More

Poor Service - Can Never accurately figure out the problem! I have used the service department and I have not received an accurate diagnosis on my vehicle problems. I took it in and they claim they fixed the pr I have used the service department and I have not received an accurate diagnosis on my vehicle problems. I took it in and they claim they fixed the problem, but I had to take it right back, When they looked at it again the said that the one of the ignition coils need to be replaced. They said this was a $15 part and the service would be complimentary. Well that was in July and just the other day my car quit working again. Guess what needed to be fixed? The ignition coil and guess what I had to pay! They warranty their service for one year, but because it was complimentary they don't honor the warranty! WHAT!!!! I paid for service that didn't fix my car so they gave me a free $15 part and the same problem happened less than a year later. Really! I would not recommend using their service department. I had to take my car in five times in the past couple of years and each time I had to deal with a new service person because they all seem to leave. That should be a red flag! AVOID VW OF ORANGE PARK!!! More

bad experience and vehicle not fixed I feel vw stated it was the crankshaft to get paid by the warranty and never fixed the issue with my car. The check engine light is still on with the I feel vw stated it was the crankshaft to get paid by the warranty and never fixed the issue with my car. The check engine light is still on with the same issue. A diagnostic should tell everything thats wrong the first time. More

Great Experience! I had my 2013 CC serviced a few days ago, and as always, mt experience with Service Agent Ryan and Service Manager Michael was first rate. My wife dri I had my 2013 CC serviced a few days ago, and as always, mt experience with Service Agent Ryan and Service Manager Michael was first rate. My wife drives the CC and she loves it. I love how the Service department at VW of Orange Park keeps it running like new. Thank you guys! More