Hanania Volkswagen of Orange Park

This was my first visit to VW of Orange Park. Friendly service, was a bit busy the day of my appointment but everyone was working hard. Will probably make them my service dealer. service, was a bit busy the day of my appointment but everyone was working hard. Will probably make them my service dealer. More

It was clean,great friendly service, they offered coffee and water while u wait and the Service Department fixed my car in a timely manner and water while u wait and the Service Department fixed my car in a timely manner More

Poor sales and service. I purchased a vehicle and it was awful from the beginning. I had the vehicle for a day and it was jerking and it shut off a few times. Now the vehicle was as-is. I called my sales awful from the beginning. I had the vehicle for a day and it was jerking and it shut off a few times. Now the vehicle was as-is. I called my salesman Noah to inform him of the issue and returned the car. The next day I picked the car up and had the very same issues. I returned the car, this time they kept the car for about a month. I was told they had to order a part for the vehicle. I was contacted saying my car was ready and guess what...the same issues. To be honest I don't think any maintenance was done to the vehicle. I contacted Noah and told him about the issues and his response was "Well you did purchase it as is". I totally understand, but I would've at least thought that before selling a vehicle, the dealership would've done some type of maintenance inspection. Oh well I'll never ever purchase or recommend this dealership to anyone. More

Some nice employees, but dishonest on many fronts. The Some nice employees, but dishonest on many fronts. The finance manager tried to increase the price by $10,000 with extras, like extended service w Some nice employees, but dishonest on many fronts. The finance manager tried to increase the price by $10,000 with extras, like extended service warranty, without me noticing. I had the press the issue for him to be transparent about the pricing and then take those off. There were two big obvious issues that I should have noticed but didn't on the test drive and my inspection. The infotainment screen was messed up but was manually dimmed. I noticed the screen wasn't working correctly on the way home from the dealership after I turned the screen back to normal brightness. I immediately contacted them about it, but they never responded to me after email and call. When I approached the sales manager in person, I was told that I bought it AS IS and that they weren't obligated to do anything. There was a power train issue that is luckily under warranty still. I also noticed it on my drive home from purchasing the vehicle. After approaching them with that issue it was the same response. I was told by the salesman and on the website that they only sell good used cars after a thorough inspection, but they're either lying about doing an inspection or they just tried to cover it up. I'm not a car guy, but immediately noticed the issues on the way home from the dealership. I know that it's my fault for not noticing the issues before purchase, but I wanted to give them the benefit of the doubt thinking that they were being honest about the car. More

When our VW toureg needed emergency service on the day before thanksgiving vw orange park came to the rescue. Diagnostics stated immediately after dropping the car off At 3 pm with final repairs made th before thanksgiving vw orange park came to the rescue. Diagnostics stated immediately after dropping the car off At 3 pm with final repairs made the day after thanksgiving allowing us to continue our holiday travels. More

Best service I have had on a long time. Everything was performed on time and explained in detail by Joseph Yirak. When I returned home a neighbor said tome that my 10 year old VW looked liked a brand new performed on time and explained in detail by Joseph Yirak. When I returned home a neighbor said tome that my 10 year old VW looked liked a brand new car.. More

Best Service in Jacksonville. My salesman ensured my needs and wants were met. The GM kept his promise. Choose VW of Orange Park. Great Service needs and wants were met. The GM kept his promise. Choose VW of Orange Park. Great Service More

This dealer always takes good care of me and my Jetta. Very trustworthy. It isn’t convenient to my home but is worth the trip. Very trustworthy. It isn’t convenient to my home but is worth the trip. More

Went in for yearly oil change and promo tire rotation. Had a 10:30 am appointment. Arrived on time. The entire process took 2 hours. The customer service person was very helpful and friendly. It Had a 10:30 am appointment. Arrived on time. The entire process took 2 hours. The customer service person was very helpful and friendly. It was shocking how many employees were roaming around the dealership without a mask - during a COVID-19 pandemic however, it was made very clear that customers were to wear a mask at all times. Additionally, while sitting in the service department waiting area a gentleman dumped out an entire collection of used shoes (he was also NOT wearing a mask) and began to shine an employee’s shoes - that was odd to say the least! More

Quick and precise diagnosis of the problem. Above and beyond what was expected when we picked up our vehicle. Very pleased with everything and everyone we encountered. beyond what was expected when we picked up our vehicle. Very pleased with everything and everyone we encountered. More