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Hanania Volkswagen of Orange Park
Jacksonville, FL
458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 458 reviews
April 07, 2022
Ashley Maharaj was a pleasure to deal with. As a salesperson myself, I appreciated the customer service exhibited by Ashley! I would highly recommend my friends and family to Ashley for the As a salesperson myself, I appreciated the customer service exhibited by Ashley! I would highly recommend my friends and family to Ashley for their next vehicle! If you go to VW of Orange Park, you’d miss out not dealing with Ashley! More
by Mattlopez1291
Employees Worked With
Ashley Maharaj
March 30, 2022
My 83 year old mother came in for a troubleshoot of her instrument cluster. She arrived at 10:42AM and her vehicle was not ready until 6:40 PM. The technician approached my mother around 2:30-2-45pm to in instrument cluster. She arrived at 10:42AM and her vehicle was not ready until 6:40 PM. The technician approached my mother around 2:30-2-45pm to inform her that it would be another 2- 3 hours before completion and that they had just pulled the vehicle to the back service area. Another wait ensued and the service tech failed to contact her once her vehicle was ready and we knew that they closed at 7PM. We actually left at closing time with the vehicle after the troubleshooting was completed. Another customer came in for an oil change after my mother had arrived and his service was completed & he left before before her vehicle was completed (unbelievable!) None of the service advisors present that day are listed in this survey. I understand being short staffed but this was extreme on all levels. Aweful experience. More
by Minorte
March 09, 2022
Kevin did a wonderful job assisting us in getting a new car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible. car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible. More
by Abby
Employees Worked With
Kevin Hall
March 04, 2022
If only there was a way to leave ZERO STARS. .. I have never been one to leave feedback or complaints for any customer service experience...until now. I stopped at Volkswagen of Orange Park Wedne .. I have never been one to leave feedback or complaints for any customer service experience...until now. I stopped at Volkswagen of Orange Park Wednesday for an oil change. The service department said it would take 1.5 hours, so I made an appointment for Friday. I arrived for my 10:30am appointment at 10:20. I was told it would be about an hour, so I walked down to Collins Rd while I waited. I received an email with a video from the technician at 11:30, so I started walking back, thinking the car would be washed and ready. At 12:30 I was told they didn't have the oil filter in stock, it had to be ordered from Auto Zone. After ANOTHER HOUR, (1:30pm) the service department finally said the car was ready. I voiced my extreme displeasure with the service manager (very quietly in his office) and asked to have the owner, Mr. Hanania call me personally. The general manager called me and offered the obligatory apology. (sounded like the service manager that I'd already spoke to) I again asked to have Mr. Hanania call me directly. As of close of business, I still haven't received a call from Mr. Hanania. Now, I was forced to sit and wait 3 HOURS for an OIL CHANGE. At this point, no amount of glad handing will make this experience any less upsetting. The oil change and mileage maintenance was included in the service contract at the point of sale, so a free oil change offer is moot. I would not recommend taking your vehicle to this dealer for even a light bulb replacement. I know I'll never do business with them again. And absolutely not when it comes time to purchase a new car. More
by GW
Employees Worked With
Chris Smith
February 28, 2022
Excellent location. Excellent access to Service Department. Immediate, courteous reception from all members of the Service Department. Excellent access to Service Department. Immediate, courteous reception from all members of the Service Department. More
by torresmonteromargarita
Employees Worked With
Joseph Yirak, K Elkridge
February 11, 2022
I'm extremely happy with the service I received today at the dealership. Nick was my service advisor and he was both courteous and professional throughout all phases on my check in and check out experience the dealership. Nick was my service advisor and he was both courteous and professional throughout all phases on my check in and check out experience with him. His overall demeanor was warm and friendly. Nick customer service was outstanding because he took the time to explain the services I would be receiving while answering the questions that I had. More
by Navy Lady
Employees Worked With
I only dealt with Nick from Service dept., Brian Livingston
January 31, 2022
I am very happy with the service & support I received. My service advisor Nick was very professional, he listened to my concerns and made recommendations that would best resolve the issues I reported. I was service advisor Nick was very professional, he listened to my concerns and made recommendations that would best resolve the issues I reported. I was very comfortable with his knowledge & expertise. My car was repaired as needed & returned freshly vacuum & washed. I really love the service at this dealership More
by jhollin1
Employees Worked With
Nick Soto
