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Hanania Volkswagen of Orange Park
Jacksonville, FL
458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 458 reviews
July 11, 2022
I love everyone at this dealership. From Donnie to noslen my amazing sales person to mark who made it happen idk how but he has the magic touch to Chris in financing. The whole process From Donnie to noslen my amazing sales person to mark who made it happen idk how but he has the magic touch to Chris in financing. The whole process was a process but they never gave up. Truly blessed to be part of an amazing family. Also thank you Lisa for keeping them all in check 😁 More
by Sherrie
Employees Worked With
Noslen and Chris in financing , Mark Herrera, Lisa Hollingsworth
June 28, 2022
We have bought 4 vehicles from this dealership. Hamlet (salesman) took care of us each time and made sure to work diligently at any hour of the day to make sure our needs and wants were met. He was Hamlet (salesman) took care of us each time and made sure to work diligently at any hour of the day to make sure our needs and wants were met. He was great at facilitating the experience to be effortless and smooth every step of the way. He’s the main reason we return to this dealership time after time. Chris in finance was upfront and honest throughout the financing and paperwork process, he was very concise and great at explaining the ins and outs of closing the deal. We are very grateful to be able to work with such wonderful people thought the car-buying process!! More
by sarah.austin1995
Employees Worked With
Chris Redd, Hamlet DeJesus
June 25, 2022
My husband and I had the best experience with the staff of Volkswagen of Orange Park! Ray (sales), Mark (sales manager) and Mike (financing) are awesome! Thank you guys for going above and beyond to get us of Volkswagen of Orange Park! Ray (sales), Mark (sales manager) and Mike (financing) are awesome! Thank you guys for going above and beyond to get us the best deal on the best car to meet our needs! More
by denadgriner
Employees Worked With
Ray Gordon (sales), Mike (financing) , Mark Herrera
May 20, 2022
They were all pretty pleasant. But my service advisor dropped the ball over and over. He never put my phone number in the system, after giving it to him multiple times. So my messa But my service advisor dropped the ball over and over. He never put my phone number in the system, after giving it to him multiple times. So my messages were going to the wrong number. They never did my oil change, and it’s not on my request because he never added it. Him and I spoke about it a few times and then he just didn’t. They don’t answer their phones and when they do they don’t call back. They just kept pushing my car back. “We have the parts and we’ll get it in first thing in the morning…we just got your parts in, we will have it done shortly…it should be done by the time the techs go home at 5…” message comes at 5:30 that it’s finally done. Same with my initial inspection. 9am appointment, then I drop it off the night before and they tell me it’s 11am, when I know for a fact it was 9am. Then they don’t look at it until late when it’s almost time to go. Got the message, on the wrong number, at 6pm. Ofc that leaves no time for me to pick it up or for them to start work until the following day. And when the following day came they again didn’t do it until late in the day, even though they said they would fist thing. I did speak to the GM, he was lovely. He was polite and understanding of how the lack of communication and follow thru was frustrating. But after that his team dropped the ball again. Not his fault, since he can’t be everywhere at once. But definitely frustrating. More
by Flag1
Employees Worked With
General reception
May 20, 2022
Leo and Chris were awesome Excellent customer service I would recommend them to anyone who wants to buy a vehicle from Volkswagen of Orange Park would recommend them to anyone who wants to buy a vehicle from Volkswagen of Orange Park More
by LaShandris
Employees Worked With
Chris Reed in finance , Leonardo Galeas
May 16, 2022
The sitting area was different than other VW dealerships. Coffee was the only beverage offered. In others, there’s water and an assortment of snacks. Coffee was the only beverage offered. In others, there’s water and an assortment of snacks. More
by Carla2carter
Employees Worked With
Nicolas
May 16, 2022
Leo and Mark were so helpful when I came in. Had a rough buyer day at many dealerships. They were last on my list to visit and were the best, should’ve been my start. They got me into a bran Had a rough buyer day at many dealerships. They were last on my list to visit and were the best, should’ve been my start. They got me into a brand new car and worked the numbers to help fit my financial needs and wants. All in all great service from this dealership and specifically through Leo and Mark. Would recommend to all to hit these two up! Thanks for the awesome experience and the awesome brand new car. More
by kyledavidson101
Employees Worked With
Mark Herrera, Leonardo Galeas
