Hanania Mitsubishi - Service Center

The service and sales dept are phenomenal jb was amazing in making my car buying experience something I can write home about. Me and my family are forever grateful. Thank you !! in making my car buying experience something I can write home about. Me and my family are forever grateful. Thank you !! More

Alex the salesman was great.. He contacted me and called about my car's services. Alex even drove my car to me after I payed for my service. about my car's services. Alex even drove my car to me after I payed for my service. More

Great Service department rep was courteous and their time for the service was fantastic very nice experience. Cashier was friendly and very courteous as wel Service department rep was courteous and their time for the service was fantastic very nice experience. Cashier was friendly and very courteous as well. Your sales staff was very friendly as well just did a walk through to see what was on the floor. More

HORRIBLE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dr Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dropped off. After calling multiple times for multiple days for an update on the car, it was FINALLY found. Then, when we asked what the status was they couldn't give us an answer. After about 3 weeks, they finally said that it needed a battery before they could cut the key. After a week or so of going back and forth about a battery, the key was finally cut. We called and paid for it over the phone and received a receipt via email, so we sent a transporter over there. When they got there, they wouldn't release it as they said it wasn't paid for. I then called to talk to someone to advise that I had a receipt in my hand for the work that was done, and was cut off by the employee MULTIPLE times!! VERY VERY RUDE AND VERY UNFRIENDLY! I regret sending this car to OP Mitsubishi and will not be sending any other unit there for service. More

Friendly staff Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appre Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appreciated Erica’s kindness. More

Service Fiasco The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told the "turbo" needed tti be replaced, left the car there on a Saturday, was told there were no loaners on the lot and to call back Monday. I called a few times Monday, to get blown off, and eventually get a text at the end of the day, saying they'd be in Tuesday. Never have I had such a hard time getting a loaner car for work that's under warranty, Tuesday came, no phone call, had to call twice and finally got a loaner, 4 days without a car and not even an offer to drive me into work, had I not pushed, I probably wouldn't have gotten a loaner either. More

Not what I bargained for I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointmen I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointment for this morning. She could not tell me how long a “routine service” would take. So my wife followed me to the dealership. I was called 1 1/2-2 hrs later to pick up my car. All the way back, 36 miles each way x 4, 144 miles for my wife at a dealership that sold me on the fact that loaners were readily available. I spent from 6AM to 11:20 dealing with my car! No convenience there. I will not be purchasing another Mitsubishi and my wife no longer has any interest in the Alfa she has been test driving. Sales people are making statements they can not deliver on. I have a 3000 person data base. I will E-blast every one of them. Have a nice day! More

Best service ever Love bringing my Fiat for service and maintenance here. Super friendly and knowledgeable staff. I know my car is in good hands here. Thumbs up! Love bringing my Fiat for service and maintenance here. Super friendly and knowledgeable staff. I know my car is in good hands here. Thumbs up! More

Service Dept./ Ms. Ericka I've given Ms. Ericka the employee of Mitsubishi Dealership 5 stars because, on 4/25/2019 I went in for my car service appointment and Ms. Ericka was I've given Ms. Ericka the employee of Mitsubishi Dealership 5 stars because, on 4/25/2019 I went in for my car service appointment and Ms. Ericka was very professional and efficient. She had the greatest smile when she introduced herself and her persona was very pleasant. She gave me a tour of the waiting lounge and she addressed the issues I said I was having with my vehicle and offered a solution to fix the problem. In closing Ms. Ericka gave me really great service and a pleasant disposition. More

GREAT DEDICATION AND CUSTOMER SERVICE TO THERE CUSTOMERS!!! THE SERVICE DEPARTMENT IS THE BEST OVER AT ORANGE PARK MITSUBISHI!!! THEY ARE HONEST AND THEY DO A GREAT JOB WITH YOUR CAR!! YOU ARE IN GREAT HANDS WI THE SERVICE DEPARTMENT IS THE BEST OVER AT ORANGE PARK MITSUBISHI!!! THEY ARE HONEST AND THEY DO A GREAT JOB WITH YOUR CAR!! YOU ARE IN GREAT HANDS WITH ORANGE PARK MITSUBISHI SERVICE DEPT AND THE SALES DEPARTMENT ISN'T TO SHABBY NEITHER! SHOUT OUT TO SCOTT, THE SERVICE MANAGER!!! SINCERELY, SHAKIRA More