Hanania Mitsubishi

Outstanding experience!! Christopher Blackburn went out of his way to make this an awesome experience. He even picked me up from the airport since I was from out of town (the Christopher Blackburn went out of his way to make this an awesome experience. He even picked me up from the airport since I was from out of town (the vehicle was a limited edition). He was responsive to my texts and emails but not pushy. He let me make the decision and supported me the whole way. I can't say enough and I HIGHLY recommend Alfa Romeo of Orange Park!! More

HORRIBLE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dr Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dropped off. After calling multiple times for multiple days for an update on the car, it was FINALLY found. Then, when we asked what the status was they couldn't give us an answer. After about 3 weeks, they finally said that it needed a battery before they could cut the key. After a week or so of going back and forth about a battery, the key was finally cut. We called and paid for it over the phone and received a receipt via email, so we sent a transporter over there. When they got there, they wouldn't release it as they said it wasn't paid for. I then called to talk to someone to advise that I had a receipt in my hand for the work that was done, and was cut off by the employee MULTIPLE times!! VERY VERY RUDE AND VERY UNFRIENDLY! I regret sending this car to OP Mitsubishi and will not be sending any other unit there for service. More

Great customer service Showed up late to look at a vehicle and Chris was more than accommodating to help out. All of the employees were very nice to deal with and did not fe Showed up late to look at a vehicle and Chris was more than accommodating to help out. All of the employees were very nice to deal with and did not feel any pressure to buy. Great car buying experience. More

Friendly staff Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appre Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appreciated Erica’s kindness. More

Service Fiasco The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told the "turbo" needed tti be replaced, left the car there on a Saturday, was told there were no loaners on the lot and to call back Monday. I called a few times Monday, to get blown off, and eventually get a text at the end of the day, saying they'd be in Tuesday. Never have I had such a hard time getting a loaner car for work that's under warranty, Tuesday came, no phone call, had to call twice and finally got a loaner, 4 days without a car and not even an offer to drive me into work, had I not pushed, I probably wouldn't have gotten a loaner either. More

Not what I bargained for I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointmen I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointment for this morning. She could not tell me how long a “routine service” would take. So my wife followed me to the dealership. I was called 1 1/2-2 hrs later to pick up my car. All the way back, 36 miles each way x 4, 144 miles for my wife at a dealership that sold me on the fact that loaners were readily available. I spent from 6AM to 11:20 dealing with my car! No convenience there. I will not be purchasing another Mitsubishi and my wife no longer has any interest in the Alfa she has been test driving. Sales people are making statements they can not deliver on. I have a 3000 person data base. I will E-blast every one of them. Have a nice day! More

Best service ever Love bringing my Fiat for service and maintenance here. Super friendly and knowledgeable staff. I know my car is in good hands here. Thumbs up! Love bringing my Fiat for service and maintenance here. Super friendly and knowledgeable staff. I know my car is in good hands here. Thumbs up! More

Service Dept./ Ms. Ericka I've given Ms. Ericka the employee of Mitsubishi Dealership 5 stars because, on 4/25/2019 I went in for my car service appointment and Ms. Ericka was I've given Ms. Ericka the employee of Mitsubishi Dealership 5 stars because, on 4/25/2019 I went in for my car service appointment and Ms. Ericka was very professional and efficient. She had the greatest smile when she introduced herself and her persona was very pleasant. She gave me a tour of the waiting lounge and she addressed the issues I said I was having with my vehicle and offered a solution to fix the problem. In closing Ms. Ericka gave me really great service and a pleasant disposition. More

GREAT DEDICATION AND CUSTOMER SERVICE TO THERE CUSTOMERS!!! THE SERVICE DEPARTMENT IS THE BEST OVER AT ORANGE PARK MITSUBISHI!!! THEY ARE HONEST AND THEY DO A GREAT JOB WITH YOUR CAR!! YOU ARE IN GREAT HANDS WI THE SERVICE DEPARTMENT IS THE BEST OVER AT ORANGE PARK MITSUBISHI!!! THEY ARE HONEST AND THEY DO A GREAT JOB WITH YOUR CAR!! YOU ARE IN GREAT HANDS WITH ORANGE PARK MITSUBISHI SERVICE DEPT AND THE SALES DEPARTMENT ISN'T TO SHABBY NEITHER! SHOUT OUT TO SCOTT, THE SERVICE MANAGER!!! SINCERELY, SHAKIRA More

Caring and competent and follow up on my inquiries. Wanted follow up on safety package (frontal collision) and parking sensor. Also inquiries about sirrusxm travel l and follow up on my inquiries. Wanted follow up on safety package (frontal collision) and parking sensor. Also inquiries about sirrusxm travel link More