Hampton Toyota - Service Center

Their service department saved me from financial ruin Two months after buying a truck at Hampton from James Rice, I had a service engine light come on. I brought it into their service dept to get it chec Two months after buying a truck at Hampton from James Rice, I had a service engine light come on. I brought it into their service dept to get it checked out. Turns out I had a major problem with my engine and I was 23 miles passed my warranty. I thought I was going to have to get a loan to fix it. The service department contacted Toyota for me and pushed the issue until Toyota decided to cover everything....parts, labor and rental when they could have just given me the finger. I will never bring my truck anywhere else for service than Hampton and I will be a return buyer for sure. My salesman couldn't have been nicer and the service department saved my life financially. They have earned my undying loyalty. More

The most professional group of people I have ever had the pleasure to get sales and service from. The Perfect level of communications from everyone in their service department! pleasure to get sales and service from. The Perfect level of communications from everyone in their service department! More

he's a great guy! fair, kind, reserved, humble, generous, not scared to get out of the office and get his hands dirty, not your average jerk manager. he's a great guy! fair, kind, reserved, humble, generous, not scared to get out of the office and get his hands dirty, not your average jerk manager. he's a great guy! More

Scheduled maintenance Excellent service center and customer service. Mr. Steven Neloms even took the time to call my warranty company to verify my door locks were still und Excellent service center and customer service. Mr. Steven Neloms even took the time to call my warranty company to verify my door locks were still under warranty. Very professional job on his part cutting through the red tape of dealing with a third party warranty company. Job well done. More

Service I went to the service department for my 1000 miles service. The service staff was very helpful with the process. The waiting room was very nice and cl I went to the service department for my 1000 miles service. The service staff was very helpful with the process. The waiting room was very nice and clean. They recommended an alignment and scheduled it for a time to return. I also had a good result with the service department. I would recommend Hampton Toyato for it’s sales and service. Brian was our salesman and he was a great person as well as informative. More

Oil change and Recall Steven was my service Advisor... He explained about the Campaign Recall and could be done after the Oil Change... After the work was done Steven exp Steven was my service Advisor... He explained about the Campaign Recall and could be done after the Oil Change... After the work was done Steven explained all services done and about the Recall ... All work was completed.... Signed, Patsy Gauthier More

Service dept is possibly worse I have dealt with If not for Jamie and Tosha I would trade my car at another dealership just not to have to deal with service dept. Oh and don’t try to reach Mr Hampton If not for Jamie and Tosha I would trade my car at another dealership just not to have to deal with service dept. Oh and don’t try to reach Mr Hampton himself because your call is re-routed to someone else. Thank you Jamie and Tosha but I do t find it funny when sold something and service dept finds it comical and tells you “they tell everyone that” but this isn’t covered. And for God’s sakes don’t ask for a little help when you are in a bind even if it is medical. Again, Jamie and Tosha are WONDERFUL I just wish Mr Hampton would return his calls himself so he can hear the good and bad. Service finds customer misleading is just so funny. BLESS YOU JAMIE AND TOSHA. I’m sorry you have to answer for everything. Mr Hampton should hear from customers himself. More

It was horrible!! I will never go back I brought my truck in for noise under the hood and a rattle in the dash not sure if it is fixed because I never took it off the l I will never go back I brought my truck in for noise under the hood and a rattle in the dash not sure if it is fixed because I never took it off the lot. I had went 3 previous time sbecause they said it was ready and they didn’t do xxxx. But scratched my dash board so they said they would fix it. Instead of putting a new dash board they SPRAY PAINTED MY DASH to try to cover the scratches. I have over spray all over inside my truck and they will not give me a rental. Because the truck is safe to drive which I understand that but I didn’t bring my truck in the shop spray painted. I have enough I have no help from no one. I had called them back serval times either that person wasn’t in the office and with a customer. I called them and told them I was someone else they connected me right away. They want to get mad at me but i didn’t spray paint it they did and they think it’s okay to did that to someone’s vehicle. In the sevice department they are rude. My truck will be in the shop for another 2 weeks for sure unless it’s fixed before. DONT BRING YOUR VEHICLES OVER HERE!!!! More

Love my new Gmc It you are looking to purchase a new vehicle go on out to hampton ask for Brian or Brent . They're first class people at Hampton they were knowledgeab It you are looking to purchase a new vehicle go on out to hampton ask for Brian or Brent . They're first class people at Hampton they were knowledgeable and were very patient with me they were not pushy want to find the vehicle that I really wanted , I'm definitely going to sent people the Hampton. Thank you Brian and Brent for making my experience there at Hampton pleasant. More

Recent Nissan Purchase we bought a pre-owned vehicle from Samantha! SHe was wonderful to work with and no hassle... Friendly people but no pushy like some dealers. If you ar we bought a pre-owned vehicle from Samantha! SHe was wonderful to work with and no hassle... Friendly people but no pushy like some dealers. If you are ready to buy a car, you can do it one day and drive it off the lot. GO see Samantha at Hampton!!!!! More