Hampton Toyota

I sold my truck and was looking for an economical car for commuting. I went to Hampton to test drive a VW Jetta with a manual transmission. It drove great and it gets 50mpgs! Haha! Pleasantly surprised with commuting. I went to Hampton to test drive a VW Jetta with a manual transmission. It drove great and it gets 50mpgs! Haha! Pleasantly surprised with this. Todd was my salesperson, he was very respectful and worked within my budget. It was a good experience overall. More

Very helpful, respectful, and professional sales associate. She was very patient and went out of her way to make you feel welcome and comfortable during the whole sales experience. associate. She was very patient and went out of her way to make you feel welcome and comfortable during the whole sales experience. More

Our salesperson, Candace, was exceptionally helpful in clarifying the process, and taking extra time to make sure we understood the information we were being given and were on board. Our only poor experi clarifying the process, and taking extra time to make sure we understood the information we were being given and were on board. Our only poor experience was with the business manager, Charles, who used high-pressure sales technique and would not listen when we said multiple times we didn't want the extra packages during the signing of the documents. He also did not clarify well at all what we were signing. In general, all the other staff we met were very gracious and helpful. We would have given a 5-star review overall if not for the experience with the business part of the experience at the end. More

Todd was terrific. He was very helpful and understanding. All our needs were met with courtesy and professionalism. He was very helpful and understanding. All our needs were met with courtesy and professionalism. More

Service suck. Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! More

Very nice dealership and sales staff. Stayed well over the closing time to get my deal done without any hesitation. Wonderful to work work. Stayed well over the closing time to get my deal done without any hesitation. Wonderful to work work. More

My daughter thought she purchased a vehicle from Hampton. She was excited for her first big purchase and her first vehicle. We didn't take car home when she was financed because we needed insurance on it. Ou She was excited for her first big purchase and her first vehicle. We didn't take car home when she was financed because we needed insurance on it. Our salesman asked if I had my insurance showing shes an eligible driver, I provided it. The Monday we went get vehicle. She showed her salesman proof of insurance. He looked at it and handed her the keys. We left the following day to see my son off for his deployment. When time to pay her note came, the bank wouldn't answer, put her on hold or just hung up. She texted salesman and he told her wait a couple days, she should get welcome package. The day after note was due I called finance company and demanded to talk to supervisor. They had no account for her. The Monday Dustin called us to go back to Hampton. While on way he called to tell us we will be happy, he got us a better deal thru a different bank. We signed papers, she left in her car and I left in mine. 20 mins later, she calls me saying Jami called her saying she didn't have insurance for 2 months, finance company didn't accept proof of income that she needed to bring car back, she's driving a stolen vehicle. She then put Dustin on the phone and explained the salesman never made a copy of her insurance just my insurance with her as a driver. I told her no, we were running late for work that we will contact finance company and provide what they need. Fast forward to the Friday, Jami called our place of employment and asked if we were in. When we arrived at work, I returned her call only to be transferred back and forth to different people. Next thing that happens is a tow truck came to WORK and took her car. She put $3300.00 down. Hampton sent her a check for $1990.00. They charged her for milage, the tow truck, and detailing it. She had the vehicle for 52days. She did everything right. She put money down for insurance and paid 2 months insurance. They ruined her first time buyer experience and cost her $$$. She's a single mom. Shame on you all! More