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Hampton Toyota

Lafayette, LA

4.7
1,263 Reviews
Welcome to Hampton Toyota in Lafayette Louisiana. Our facility is located in South Lafayette, the "Hub City," at 6191 Johnston St., 70503, in the heart of Acadiana, serving all surrounding areas like Carencro, Youngsville, Abbeville, Opelousas, New Iberia, Kaplan, Lake Charles, Alexandria, New Iberia, Kinder, Franklin, Morgan City, and Baton Rouge, just to name a few. Owner, Mark Hampton and his staff take a "customer first" approach, making sure that everyone is paired with an automobile that fits their needs and tastes, and has access to the best possible service thereafter. In other words, whether you are thinking of buying another car, truck, van, CUV, or SUV, or you are simply in need of parts, maintenance or repairs, you are guaranteed to be greeted by someone capable and ready to assist.
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6191 Johnston St

Lafayette, LA

70503

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Showing 1,265 reviews

January 16, 2015

Great Experience! This was my second purchase from Hampton Toyota of Lafayette. After having a great experience previously when purchasing my wife's 4Runner from Mr. Co More

by tkbran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 19, 2015 -

Hampton Toyota responded

Thank you for the fantastic review and for doing business with us again! We are delighted to know that your purchasing experience at Hampton is nothing short of awesome and that your sales professional Prince Henry is one of the best, the ultimate professional, very knowledgeable, and committed to customer service! We appreciate your business and enjoy your new 2015 Toyota Tundra!

January 16, 2015

Great dealership, highly recommended! Simply put: this is the best dealership I have done business with. I'm a second-time car buyer. Coming to the dealership, I had plans to trade in m More

by jlp09550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dylan Crochet, Michael Alfano, Cheryl Miller
Jan 19, 2015 -

Hampton Toyota responded

Thank you for the awesome review! We are very pleased to know that your salesperson was knowledgeable friendly, and courteous as well as customer service was at it's best between your purchasing and service experience. We truly appreciate your business and enjoy your new set of wheels!

January 12, 2015

customer service is best you will find Bought a Tacoma 2 years ago and recently got the fever for aTundra. Called my man Prince up, told him what I was looking for and by the time I got the More

by dugar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 12, 2015 -

Hampton Toyota responded

Thank you for the awesome review! We are delighted to know that Prince was well-mannered, very knowledgeable about the brand, as well as Hampton Toyota offered you a deal that exceeded your expectations. We appreciate your continued business and enjoy your Toyota Tundra!

January 08, 2015

Tremendously Good After e-mailing and texting a few times, we went to Hampton on December 31 to meet with Tyler. As on previous occasions he was professional, sincere, More

by ccopel
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Santopietro, Kyle Vidrine
Jan 09, 2015 -

Hampton Toyota responded

Thank you for the wonderful review! We are delighted to know that Tyler is "one of a kind," professional, sincere, cooperative, and well-informed as well as her unconditional commitment to customer satisfaction. We appreciate your business and enjoy your new 2015 Toyota Highlander!

January 02, 2015

Get everything in writing! My overall experience with Hampton Toyota is terrible. Poor work ethic and demeanor. I DO NOT recommend buying from here and I would not ever buy from More

by hlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Santopietro
Jan 07, 2015 -

Hampton Toyota responded

Please accept our deepest apologies. We are truly sorry to hear that you had an overall unpleasant experience. We have received your survey in addition to this review from you and we definitely want to address your concerns. Initially, you were in the process of negotiating on another vehicle that sold. Unfortunately, we are unable to hold a vehicle that is in the process of being negotiated on if another buyer is physically here to make the purchase right away. Also, we have to confirm that all of the paperwork was approved and finalized before confirming that a vehicle was actually sold. During negotiations with the vehicle that you purchased, you mentioned in the survey that Tyler was not pushy and went the extra mile to retrieve the valet key that you requested and that you are satisfied with her service. You had also stated you had not received your valet key yet, but Tyler confirmed it was in and you were coming to pick it up. Since a secondary key was not available nor provided to us for the vehicle you purchased, Tyler did contact the previous owner of the vehicle to retrieve the valet key for you. She did this in effort to at least provide you with another key to your vehicle since we provide what is given to us from the previous owner. The holiday season is one of our busiest times of the year so we totally understand your frustration as Kendrick nor Hannah could not be reached during your negotiating process. Again, we sincerely apologize for any frustration and inconvenience during your purchasing experience. We appreciate your business and don’t hesitate to give us a call to resolve any other concerns you may have.

January 01, 2015

Salesperson was Great Hannah Callen got right to my email & sent the links of info I needed.Then even better in person.Very pleasant to deal with & got all the info needed More

by bjak1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Vidrine
Jan 06, 2015 -

Hampton Toyota responded

Thank you for the great review! We are delighted to know that Hannah was very pleasant to deal with and provided all of the information you needed to make your purchase for your 2012 Toyota Camry SE. We truly appreciate your business and enjoy your Toyota Camry!

December 25, 2014

Awesome! Everything was perfect for my wife and I to purchase a new Corolla from Hampton. The salesman was knowledgeable and the sales manager went above and b More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Zankowski-salesman, Michael Alfano
Dec 26, 2014 -

Hampton Toyota responded

Thank you for the great review! We are delighted to know that everything was perfect for your wife and you during the purchase of your new Corolla. Hampton Toyota strives to go above and beyond and we're happy that your wife and you had that experience. Thank you for your business and enjoy your new Corolla!

December 23, 2014

Great Sales & Service 2010 was our 1st association with Hampton Toyota. As an oilfield worker this dealership's service was outstanding. While I was at work I did not wor More

by iam4847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Vidrine, Charley Vallo, Cheryl Miller
Dec 26, 2014 -

Hampton Toyota responded

Thank you for the wonderful review! We are super delighted that you and your wife have been pleased with our service and sales departments. We are pleased to know that Dylan was patient and worked hard to find the right car and deal for you and your wife. Thank you for your continuous business with Hampton Toyota and enjoy both of your new vehicles! Merry Christmas and Happy New Year!

December 22, 2014

Above and beyond Tyler gave me immense amounts of information when I was doing research on the new Toyota tacomas and even contacted service departments when requestin More

by Bjl0785
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Santopietro
Dec 23, 2014 -

Hampton Toyota responded

Thank you for the fantastic review! We are delighted that Tyler was friendly, welcoming, and did whatever she could to help you learn as much as possible about the Toyota Tacoma. We appreciate your business and enjoy your new set of wheels!

November 24, 2014

2014 Camry Just bought my second toyota but my first new card in more than 8 years. I looked at many cars, many dealerships. I settled at Hampton Toyota and wa More

by Tina Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 26, 2014 -

Hampton Toyota responded

Thank you Tina Ray for the fantastic review! We are delighted to know that Prince Henry was awesome and that you were very happy during your purchasing experience. Thank you for highly recommending Hampton Toyota! We appreciate your business and enjoy your new Toyota!

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