Hampstead Pre-Owned

We purchased a car from Hampstead a few months ago. We had a number of issues, both major and minor. The major issue is that you cannot walk off the lot with the advertised price (even accounting for We had a number of issues, both major and minor. The major issue is that you cannot walk off the lot with the advertised price (even accounting for the non-prominently displayed/enumerated fees) if you do not finance. They say there is a financing incentive but do not tell you the amount until you are in the room for final paperwork (which was, in our case, 4+ hours into our visit). In our case it was $2000, and in some cases per the F&I manager apparently can be more. This is on top of the fact that the fees are already substantially higher than any other dealer we considered courtesy of the HPO fee, which we did not see until we were on site (be sure to scroll all the way down past ads for other cars and other items on any listed car). We also had a number of other issues - one advertised car in which we expressed interest could not be located, for example. We were told the car we purchased would be cleaned and filled with gas - the cleaning was incredibly poor and the tank was nearly empty. We noted the side mirror had a vibration in it at speed when we took the car home. We ultimately purchased the car, but relayed all of this to a customer experience representative after the fact and she said they would try to make this right, but soon stopped responding to our communications, after we sought clarification on some of the paperwork (the implied warranty waiver). I was also told we would receive a call from the finance director and never did. Given the experience to date and the current silence, we are now pursuing alternate paths to resolution. Would recommend others be careful in considering using this dealer. More

Bernard from finance lied to us! He said the bank required us to get a 4,700 service contract or our 7% interest rate would be 16%. He flat out lied to me, how many others will this He said the bank required us to get a 4,700 service contract or our 7% interest rate would be 16%. He flat out lied to me, how many others will this happen to? We confirmed with the bank that they never require this! More

Quick, straightforward, and helpful bought a 2017 Honda Accord and couldn’t be more happy with the transaction. Accord and couldn’t be more happy with the transaction. More

Great service with Robert! Smooth in and out. Made me feel very secure and sure before purchasing Smooth in and out. Made me feel very secure and sure before purchasing More

We purchased our vehicle at Hampstead Preowned and our salesperson was Raquel. She was amazing to deal with. She answered all of our questions about the vehicles we were interested in and the buying proce salesperson was Raquel. She was amazing to deal with. She answered all of our questions about the vehicles we were interested in and the buying process. We will definitely spread the word about this dealership. Thank you Raquel. More

they have good people and good pricing…left with keys same day. fast and friendly service same day. fast and friendly service More

This is a long review, but I encourage you to read it if you want to hear an honest recount of my experience with this dealership. This is likely the only negative review you will find because this dealersh you want to hear an honest recount of my experience with this dealership. This is likely the only negative review you will find because this dealership has a designated employee to handle and rectify any negative reviews that are left. I started the process of buying a vehicle from Hampstead Preowned over the phone as I live about an hour and a half away. I arrived at the dealership to test drive the car and was immediately taken aback by how unprofessional the sales staff was. There was nobody there to greet you when you walk in, they were all yelling to each other about what they were ordering for lunch and just overall felt very unprofessional. Honestly, I became anxious about purchasing a car from this dealership so I started looking up reviews on all sorts of websites and saw that they had a bunch of good reviews, so I ignored my gut instinct. Knowing what I know now, this makes total sense. After driving the vehicle, I noticed that the inside was still dirty, so I asked if they would have it detailed before the sale was final and the car was brought to me (they did deliver the vehicle for me, which is about the only positive). They also charge an additional $1295 fee on top of the price of the vehicle that is listed online and they state that this is “to make the vehicle as good as new”, including an interior and exterior detail. I was told it would be detailed, when it arrived at my house it was still in the same condition that it was previously - not clean. I texted the sales person to ask about this, and she responded with some attitude stating that “she drove the vehicle 2 hours for me and if I wanted it detailed I could bring it back”. The next day, after only driving it a few miles, the check engine light came on. I called to speak with a manager about this and was told to take it to Advance Auto to get the code read, which I did. I called back and told them what the code was and they said to bring the vehicle in. I purchased this vehicle for my dad, who flew to PA from Florida to bring the vehicle home. When he called to schedule it for service, they agreed on Monday. My dad showed up on Monday morning and had to remind the service department what he was there for and they said they didn’t have the appointment in the books. He had to wait around for a while before they let him know they would take the car to fix it. A few minutes after he left the dealership, I received a phone call from the service manager stating that he couldn’t remember which car my dad dropped off and why it was there. They also called my dad three additional times to find out what it was there for because they couldn’t remember. When we called for a follow up to check on the status, we were told that the check engine light had nothing to do with the code that Advance Auto said and it was something entirely different so they had to order different parts. 2 days later, my dad went to pick up the car to drive it back to Florida and a couple hours later the check engine light came back on. Updated to add: someone did reach out to me after this review was left and was very friendly and helpful. The check engine light has gone on and off numerous times and a few different shops told my dad a few different things about what could be wrong with it - he bought new parts and we were asked to send a receipt showing the purchase (we assumed we'd be reimbursed for this). We didn't hear back after sending the receipt. After the review had been up for a few days, I was asked if I would consider taking the review down in exchange for half of our first car payment being paid by the dealership. I agreed. A week later, I asked about the status of the check being sent and I was told that the check wasn't going to be sent until we deleted the review, which is not what I was told initially. More

Morelia Portillo was my salesperson and she gave us an amazing car! It's a green 2019 Subaru Outback Touring. It's the perfect family vehicle. The employees are out of this world. This is the second car I amazing car! It's a green 2019 Subaru Outback Touring. It's the perfect family vehicle. The employees are out of this world. This is the second car I've gotten from this dealer and they are the best in Maryland for sure! More

Certain people who work there are great. We went to only check a price for a car for my daughter. The process was very rushy and they basically sent you straight over to finance guy who thi We went to only check a price for a car for my daughter. The process was very rushy and they basically sent you straight over to finance guy who thinks you’re already buying a car. So he either had no idea, or he was playing me that you would like to just know the price of the car. From my previous experience I knew advertising price is never what you will end it up paying. The car was for my daughter and of course have Audi car she was very happy till we drove car when we got it back home. You have 3 days for any issues to be either fixed or returned. There still is issue with some sensor. Back and forth they supposed to fixed a car and of course they said they did. But they didn’t. Service for fixing s car was absolutely awful. Sadly I thought I would be coming back to the dealership for buying car for my another daughter, but after this experience I won’t…. More

Easy process from start to finish. Mike helped my husband and I find our son his first car, a 2014 Camry with great miles. My son loves the car, and we enjoyed the experience! They wer Mike helped my husband and I find our son his first car, a 2014 Camry with great miles. My son loves the car, and we enjoyed the experience! They were the busiest dealership we have ever been to, but we were still in and out quickly. They came highly recommended from friends, and they delivered! More