Hamilton Volkswagen - Service Center

It was an excellent experience. I began my search on the internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded t internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded to my internet request. He was very attentive and explained to me all of the options available. He sent the VIN to my insurance company to ensure I would have insurance coverage. He also had the car prepared for me when I arrived at the dealership to pick it up. Al-in-all a very pleasant experience. Worth the 2+ hour drive. I highly recommend Pete and the Hamilton dealership. More

Dealership goes out of its way to satisfy customers. They also educate clients with service clinics. Service techs are extremely well-trained and articulate. service issues are dealt with correctly the first also educate clients with service clinics. Service techs are extremely well-trained and articulate. service issues are dealt with correctly the first time. Car is ready when promised. Overall a very positive experience! More

I have purchased a '01 Jetta from this dealer and had some of the worst experiences when I go there for service. Being that I'm Asian, I get the typical rural caucasian floor mat treatment where they do some of the worst experiences when I go there for service. Being that I'm Asian, I get the typical rural caucasian floor mat treatment where they do not even say HI, or greet you when you enter their business. Also, I had my '02 Eurovan MV serviced part of 4 year bumper to bumper warranty, and they kept saying it was fixed and for the third time, problem persisted. Parts department is no better where I believe they sell parts above the MSRP, total ripoff. As suggested by the salesman, I had Hamilton VW install aftermarket sunroof, DVD player, and host of other goodies. When I took it back to them because I was not happy with the quality and the driver's seat wasn't right, they told me to go to the place where I had it installed. Total nightmare, I told them I do not know because they took it to someone to install it. Avoid this dealer at all cost, they are rude, incompentent, and dishonest, not to mention racist! More