Hamilton Volkswagen - Service Center

Dealership goes out of its way to satisfy customers. They also educate clients with service clinics. Service techs are extremely well-trained and articulate. service issues are dealt with correctly the first also educate clients with service clinics. Service techs are extremely well-trained and articulate. service issues are dealt with correctly the first time. Car is ready when promised. Overall a very positive experience! More

I have purchased a '01 Jetta from this dealer and had some of the worst experiences when I go there for service. Being that I'm Asian, I get the typical rural caucasian floor mat treatment where they do some of the worst experiences when I go there for service. Being that I'm Asian, I get the typical rural caucasian floor mat treatment where they do not even say HI, or greet you when you enter their business. Also, I had my '02 Eurovan MV serviced part of 4 year bumper to bumper warranty, and they kept saying it was fixed and for the third time, problem persisted. Parts department is no better where I believe they sell parts above the MSRP, total ripoff. As suggested by the salesman, I had Hamilton VW install aftermarket sunroof, DVD player, and host of other goodies. When I took it back to them because I was not happy with the quality and the driver's seat wasn't right, they told me to go to the place where I had it installed. Total nightmare, I told them I do not know because they took it to someone to install it. Avoid this dealer at all cost, they are rude, incompentent, and dishonest, not to mention racist! More