Hamilton Volkswagen - Service Center

The service department is subpar. They charge an exuberant amount for labor but do half the work. I got a half a tuneup but paid for full service, at their recommendation. Even the cu They charge an exuberant amount for labor but do half the work. I got a half a tuneup but paid for full service, at their recommendation. Even the customer service desk looked confused. I have no faith in this dealership for service outside of an oil change. Sadly they are the closest one around. More

Very nice people so sweet thank you very much and did a good job. fix it my car perfect thanks again. good job. fix it my car perfect thanks again. More

I regret not reading the negative reviews about this dealership before bringing my car in for the 80,000-mile service. If I could rate them 0 stars, I would. I’ll never return. They quoted me over $2 dealership before bringing my car in for the 80,000-mile service. If I could rate them 0 stars, I would. I’ll never return. They quoted me over $2,000 for servicing my 6-year-old 2018 Atlas, with more than half of that cost attributed to labor. Their flat hourly labor rate is $159. I dropped off my car at 9:30 a.m., and by 3:15 p.m., they called to say it was ready for pickup. When I questioned the labor charge, they claimed they assigned an "Ace" technician who completed an 8-hour job quickly. However, I was still billed for the full 8 hours of labor. Are they seriously expecting me to believe that this "Ace" technician worked nonstop for 6 hours straight, skipping lunch and restroom breaks, to finish an 8-hour job early? This practice feels dishonest and exploitative. More

Garbage place do not buy car from this dealer not response sevice center find better dealer not vw dealer response sevice center find better dealer not vw dealer More

Top notch professional service. Went in with a muffler issue, they got me back on the road quickly within the hour. Went in with a muffler issue, they got me back on the road quickly within the hour. More

We went in for an oil change. You tried to tell us we needed a new drip pan but the only service we’ve ever gotten on the car has been authorized VW dealerships. And now you’ve me You tried to tell us we needed a new drip pan but the only service we’ve ever gotten on the car has been authorized VW dealerships. And now you’ve messaged us too many times to complete this work and now these surveys, it’s too high pressure! Please stop! More

They were very nice and professional they did a good job on my car. I am very impressed on my car. I am very impressed More

I feel like Hamilton Volkswagen is the most trustworthy dealership service I’ve ever had. Their prices are reasonable and they never recommend services I don’t think I need. I would very much recommend the dealership service I’ve ever had. Their prices are reasonable and they never recommend services I don’t think I need. I would very much recommend their service department and I’ve had such a great experience. More

Pro: repairs were done in a timely manner, I got a phone call when the ordered part arrived and later when the repairs were completed. Con: I had to argue a little to get the loaner vehicle (it was prom call when the ordered part arrived and later when the repairs were completed. Con: I had to argue a little to get the loaner vehicle (it was promised to me by the sales person and the repairs dispatcher, but when I arrived to drop off my car and pick up the loaner, I had to convince the guy at the front desk, since he got no word from anyone about the loaner). Overall: if you have patience, it will be okay, but this shop is as dysfunctional as any other. :) More

Had to evacuate to NJ from Florida due to Hurricane Milton and needed standard service.for my VW. Hamilton got me in and taken care of when other VW dealerships put me off and said I would need to pay Milton and needed standard service.for my VW. Hamilton got me in and taken care of when other VW dealerships put me off and said I would need to pay for the service since I was from Florida even though was it included as part of the manufacture agreement not a dealer add on. Hamilton was great, took care of my needs, was very friendly and even cleaned my vehicle getting me ready for my long drive back to Florida and honored the Vw service agreement. More