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Hamilton Nissan

Hagerstown, MD

3.6
703 Reviews

1929 Dual Hwy

Hagerstown, MD

21740

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Showing 703 reviews

March 28, 2019

oil change A very professional experience, I was treated with courtesy and all work was preformed quickly and efficiently. A free car wash was greatly apprecia More

by SCHMIDTB2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mcfadden, jarrod
March 27, 2019

Collision Work Done The Collision Center deserves 5 stars. Your guys do excellent work. Overall rating was impacted by the lack of response from Nick in Parts. Wanted t More

by ROBERT.GLASS10
Recommend Dealer
Yes
Employees Worked With
Todd Mace
March 27, 2019

A bit of a Bother The staff made me feel like I was was bothering them when I dropped my vehicle off and picked it up. They seemed like they wanted someone else to wait More

by STINGER1475
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know any names.
Mar 28, 2019 -

Hamilton Nissan responded

I apologize for the experience you had at our service department. I am not sure what may have been happening at that time but I want to assure you that you are important to Hamilton. It is our intention to provide a welcoming environment and to be attentive to your needs. We do appreciate your feedback because it makes us aware of the areas in which we need to improve. I have passed on your feedback to our service manager and to our service lane team. If I can be of any assistance, please do not hesitate to call me direct at 240-420-8232. Patty Clark CFO/Owner Loyalty

March 25, 2019

Staff Do a Great Job The front-desk service staff are honest about what they would recommend for your vehicle, and they are willing to listen to your wishes. The mechanic More

by shutzell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Martin, technician, Levi Powell
March 25, 2019

Oil Change- Quick/Great Service This was my first service appointment with the dealership after buying a used vehicle. I was very impressed with how quickly my car was in/out. I woul More

by HMOHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Snuffer
Mar 28, 2019 -

Hamilton Nissan responded

Thank you for the feedback. I am glad you had a good experience. I passed on the spotting problem with the carwash to our detail manager. He will check out the carwash to make sure the chemical levels are correct. Thank you for the heads up on that.

March 25, 2019

Buying a Nissan for the First time I was very Pleased with the way Brandon Redman went out of his way to show me the Truck that I purchased. It was raining very hard that day and he wa More

by CYINGER1206
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Redman, Gina Cardenas-Lint
March 25, 2019

Awesome Buying Experience Hamilton Nissan from start to finish was great with each encounter. They truly cared about my needs in what I was looking to achieve, from my truck bu More

by Griff84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Lowman, Preston Semler, Chip Leatherman
March 23, 2019

Great service and great customer service. Service at Hamilton Nissan is always great. People are friendly and very helpful. Don was great in taking care of me and also provided me service plan More

by JCANDYSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Snuffer
March 22, 2019

Great Job Nick Nick did a great job getting my new part ordered and getting it put on quick. Great job Nick. Thanks for every thing you did to help out More

by LWALLEYJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Miller
March 22, 2019

Amazing!!! I was at my breaking point with looking for a car. I test drove 2 vehicles and went from there Brooke G helped me decide she didn’t pressure me and I More

by Anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Geisinger, Preston Semler
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