Hamilton Nissan

After my previous post the co-owner and service manager contacted me and we made arrangement to clear up this matter. I now feel like a valued customer and the staff has gone out of their way to make us ha contacted me and we made arrangement to clear up this matter. I now feel like a valued customer and the staff has gone out of their way to make us happy. Even though Nissan would assist us, Hamilton Nissan has gone the extra mile to make this problem right. We have agreed to pay for the parts and Hamilton Nissan will cover the labor. I wouldn't recommend Nissan at all. We purchased a new vehicle in 2005(our 3rd Nissan and talked 3 other family members into purchasing a Nissan).Mentioned a noise that it had but the service department couldn't find anything.As time went on the warranty ran out in 2010 and then the Nissan company in 2010 posted on the web that the problem that we mentioned has now been found and will cost the owner over $1000.00 to fix. The Nissan company doesn't feel that is should be a recall and shouldn't assist the consumer even though the problem was reported. Very disappointed! We were life long customers but we will not purchased another Nissan or recommend them. More

Hello, I'm writing you guys because yesterday j had the most horrible attention I have ever received in my life. First of all something was not right with my paperwork and they treated me like crap sorry a most horrible attention I have ever received in my life. First of all something was not right with my paperwork and they treated me like crap sorry about that word. They held at me and my girlfriend and called me a liar. They told me I wasted everybody's time and to me that was just horrible. Neither the store manager Mr. Souders had the decency to come up to me and say hey you know what we're really sorry you couldnt buy your car today, but please come back to us once you've taken care of the paperwork. Honestly that was very poor service. I'm going to make sure everyone I know is aware of what kind of people they'll be dealing with if they ever think about buying a car from them and also how bad and pOor customer service attention is. More

I was rushed to make a deal so that Hamilton could make their quota. They told me the dealership would not honor the $4000 cash back incentive under the Nissan tent event sale unless I purchased by June 3 their quota. They told me the dealership would not honor the $4000 cash back incentive under the Nissan tent event sale unless I purchased by June 30th, even though nissanusa.com clearly states the offer is valid through July 5. They quoted me an origional APR of 12%, then 8.5%, then 14.6%. After confirming with Capital One, the bank that made the offer, my APR was actually 13.8% the whole time. Hans tried to make me feel guilty about my credit score. He was also very rude to me and treated me as if he didnt care whether I bought a car from them or not. He rarely returned my calls. EJ was pleasant to work with, but between the 2 of them, there was alot of dishonesty and quite a few "mistakes." After I agreed to let them rush the deal and close on the 30th, they had me running around all day that day faxing and scanning documents to them, despite the fact I was at work. At the end of the day they said the bank didnt like my pay stub and we would have to wait until the 1st to move forward. They said the bank would not accept my vacation earnings as part of my total income. I later confirmed with Capital One that my vacation earnings were never an issue. I ended up walking away from the deal and purchasing with Herb Gordon Nissana--a stress free transaction that took less than 3 hours to complete. I understand dealers need to make money--I never tried to make any unreasonable offers. I also understand they need to make quota and I was willing to help them do that. The bottom line is, I didnt mind paying 415.00/mo for the car, nor did I mind agreeing to a 13.8% APR. I would have done so with that dealership if they had just been straightforward and treated me with more professional and ethical standards. Go to Herb Gordon if you want a fair deal without the stress!!! More

took my paper work in on a thursday, Salesman called on friday said we were approved f or a new Altima. Sign the papers and was told Capital One finance it. The intrest rate was 19% because we just came friday said we were approved f or a new Altima. Sign the papers and was told Capital One finance it. The intrest rate was 19% because we just came out of bankruptcy. 2 weeks later they said the loan did not go through. I was shocked!!!Liars and sneeks. There was a paper in our paper work that said they have 7 business days to get you a loan. I have nenver herd of such a thing. I thought once youe signed a contract it was a done deal. NOT WITH THEM. BBB will be contacted. Please read everything put in front of you. More

I love Hamilton Nissan because the staff are so perfossional, they always advise me on what they are doing before they do it and give me the options to accept the services offered, they always make perfossional, they always advise me on what they are doing before they do it and give me the options to accept the services offered, they always make sure that I understand what they are doing and why, Don always treats me like a friend not just a customer or dollar sign. I always come away feeling like I got the best service available. They check what you specifically request but they don"t stop there, they have excellent preventive maintenance services as well. I know I can trust the staff at Hamilton Nissan to keep my car running excellently!!! Thank you Hamilton Nissan and thank you Don Lisa Sewell Hagerstown, MD More

EJ was great in his customer service and was able to change our minds from buying a used car to a new Nissan Maxima. He was very informative and helpful in getting us a good deal. When returning for t change our minds from buying a used car to a new Nissan Maxima. He was very informative and helpful in getting us a good deal. When returning for the final figures the price was several thousand less than we had discussed. My husband questioned the price (we were ready to sign) and EJ returned to the sales manager to find that he had processed the wrong car. I asked them to honor the price or expected to at least meet us half way and still purchase the car. The sales manager (Hans ?) simply stated that he made a mistake and did not offer any compassion or sincere apology for the mistake (He offered to put a spoiler on the car and made sure we knew that it was worth $550). We left the dealership to continue our car search. I feel very bad for EJ. He did a great job as a sales person, spending a great deal of time and patience with us to make a sale. Great job EJ!!! More

They listen and care. Hamilton is a great dealership to do business with...very personable and I highly recommend them to my friends all the time. I have purchased 2 vehicles from Hamilton and the service do business with...very personable and I highly recommend them to my friends all the time. I have purchased 2 vehicles from Hamilton and the service has been wonderful. They are always so helpful in the service department and so friendly. More

I have always been satisfied with the service that I receive. Teresa is the person whom I mainly work with and she has been always very helpful and pleasant. It always makes my visit good. I have alw receive. Teresa is the person whom I mainly work with and she has been always very helpful and pleasant. It always makes my visit good. I have always been waited on with friendly staff. I would recommend this car dealership and will go to them if and when I look into purchasing another vehicle. More

I have been a loyal customer of Hamilton Nissan since moving to the area 5 years ago and will praise them to all that ask about auto sales and service. They continually set a standard of excellence that moving to the area 5 years ago and will praise them to all that ask about auto sales and service. They continually set a standard of excellence that is second to none. Most of my dealings have been with Teresa and Dwain(Two Superstars of Customer Service), but all of the staff go above and beyond their job descriptions. From the moment I arrive and greeted warmly to the time of my departure, I am treated with courtesy, respect and honesty. I currently own two Nissan Vehicles and when you pair the quality of these vehicles with superior customer service you create an experience that is AMAZING!!!! Thank you. More

Teresa Carpenter (Service Advisor) is an Outstanding employee for your Dealership (Hamilton Nissan). I would like to recommend that Teresa Carpenter be considered for an award of Outstanding Employee fo employee for your Dealership (Hamilton Nissan). I would like to recommend that Teresa Carpenter be considered for an award of Outstanding Employee for your dealership. She is one of the main reasons that my wife and I deal with your dealership. She has always provided the highest level of advise to me and my wife over the years dealing with your dealership. My email address is: stephenrfox@embarqmail.com and my cell phone number: 717-360-3947. My mailing address is: 13955 Gardner Ave, Waynesboro, PA. 17268. I hope the Leadership/Management of Hamilton Nissan will consider my recommendations for rewarding Ms. Teresa Carpenter. GB, Stephen Fox More