
Hamilton Nissan
Hagerstown, MD
Filter Reviews by Keyword
By Type
Showing 706 reviews
Pretty good! Greg was very friendly and worked very well to get us where we wanted to be on the payment. Ashley was very awesome, explained everything very well an Greg was very friendly and worked very well to get us where we wanted to be on the payment. Ashley was very awesome, explained everything very well and didn't try to push us into adding anything we didn't want. The only issue was the next day when we arrived to pick it up. Had all day to detail it and gas it up since it was muddy and sitting on empty, but when we got there it had not been touched! More
I had the oil changed and the tires rotated. My appointment was for eight o'clock on a Friday which I know is a busy day. I arrived at 7:50, and Don cordially greeted me. The car sat until 8:30 My appointment was for eight o'clock on a Friday which I know is a busy day. I arrived at 7:50, and Don cordially greeted me. The car sat until 8:30 and was not finished until about 9:30. Don is great, and I was a little disappointed with the time it took to complete the work. It has never taken that long. More
Oil change, tire rotation and carwash. Oil change, tire rotation and car wash in a reasonable amount of time. Made my appointment online, was very easy to get an appointment when I needed i Oil change, tire rotation and car wash in a reasonable amount of time. Made my appointment online, was very easy to get an appointment when I needed it. More
Not quite up to par yet When I purchased car, I received lifetime oil changes and they had a family discount program for other family cars. They mightily impressed me with 3 When I purchased car, I received lifetime oil changes and they had a family discount program for other family cars. They mightily impressed me with 30 - 45 minute oil changes, and I brought my other car in for it's oil change, only to find out they discontinued the family program. I paid full price, with pleasure because it was still only 30 - 45 minutes and no sales job afterwards. Last oil change I left a scathing review on the service and sales job given to me - I waited over 2 hours for my car. So I took our third car needing an oil change to Jiffy Lube. This time I was in the service doc at 7:30 on a Tuesday, and they (a) asked if I had an appointment, and (b) said 1.5 hours for the oil change. I said okay, and waited for the sales job. I got my car back in a little over an hour, and the service man just left the paperwork on the dashboard. Seems they are getting to know me and prefer not to deal with me. This benefit of free oil changes is starting to be cumbersome. I'm supposed to be a valuable customer. I wonder if I can sue for this benefit value to pay for Jiffy Lube oil changes? More
Great service and good atmosphere I've never been disappointed with the service and the friendliness of the entire staff. Work has always been completed and in a timely manner. I've never been disappointed with the service and the friendliness of the entire staff. Work has always been completed and in a timely manner. More
Very nice to work with Brandon was very nice and even helped me set my phone up to my car very friendly and got me my car that i love..... Brandon was very nice and even helped me set my phone up to my car very friendly and got me my car that i love..... More
Engine repair Nick and guy fixing engine both showed total concern for me. My truck runs like a new. Very happy. Best vehicle I’ve ever own. Nick and guy fixing engine both showed total concern for me. My truck runs like a new. Very happy. Best vehicle I’ve ever own. More
Wonderful dealership! I have bought three Muranos from Hamilton Nissan and it has been the best experience. Don in the service department is the best! Wouldn’t go anywhere I have bought three Muranos from Hamilton Nissan and it has been the best experience. Don in the service department is the best! Wouldn’t go anywhere else. More
recall notice and il change The Service at Hamilton has always been very good, The folks we have worked with are for the most part friendly and helpful. I want to point out one The Service at Hamilton has always been very good, The folks we have worked with are for the most part friendly and helpful. I want to point out one thing. we have purchased Multiple cars at Hamilton thru the years. We love the Dealership for life program. Seems that no longer exist. Buying a car anywhere is always a bit stressful . I am very happy with the deals we have made, Now I see the Travel Together program . Yes we ended up with it. I simply wish we had known this when finalizing the deal. I will just have to say..... No more dealership for life.... This is a game changer for future deals thanks More
Oil change I arrived for my first service experience at Hamilton Nissan on time and was taken right away. The service personnel were very friendly and helpful. I arrived for my first service experience at Hamilton Nissan on time and was taken right away. The service personnel were very friendly and helpful. More