Hamilton Nissan

Free Oil change tire rotation fast service I think the service was great the service was fast. Cost was great because it was free. Also the free car wash was a nice touch. I think the service was great the service was fast. Cost was great because it was free. Also the free car wash was a nice touch. More

Oil Change and Car Wash Promise Not Honored When I bought my car from Hamilton Nissan several years ago, they offered a free oil changes, tire rotations, and car washes as a incentive to buy the When I bought my car from Hamilton Nissan several years ago, they offered a free oil changes, tire rotations, and car washes as a incentive to buy the car. So, I bought the car assured this would be a benefit for a long as I owned the car. This was the case for a number of yeas. When I needed a oil change and tire rotation, Hamilton Nissan fulfilled their promise. When my car need washed, Hamilton Nissan fulfilled their promise. They also provided a shuttle service to take me back home. However, as time went on, Hamilton Nissan changed their promise, The first thing to go was having my car washed when it needed it. That as reduced to only when I had my oil changed. The next thing to go was not offering a shuttle service on weekends, which was the only time I could take may care for an oil change. I can understand a business reducing their costs, but they should consider their promises made in their past transactions. So, what else will not be honored by Hamilton Nissan? More

Great first experience This was my first oil change simce I purchased my certified preowned Frontier Pro-4X. I was super impressed. I received for Free my first year of o This was my first oil change simce I purchased my certified preowned Frontier Pro-4X. I was super impressed. I received for Free my first year of oil changes with tire rotation and Car Wash. It is worth it!! I was in and out quickly and my truck was so clean! I love this dealership. I highly recommend it for your next purchase and for service. More

Great Dealership! Always a pleasure to take my vehicle in for routine maintenance. Everyone at Hamilton Nissan is very personable, friendly, and they take great pride i Always a pleasure to take my vehicle in for routine maintenance. Everyone at Hamilton Nissan is very personable, friendly, and they take great pride in servicing my vehicle. More

Everyone we dealt with was very professional What a great experience from the time I entered my trade in vehicle information, received a quick response, entered the showroom, meeting the salesman What a great experience from the time I entered my trade in vehicle information, received a quick response, entered the showroom, meeting the salesman, test drive, completing the sale and then the review of the new vehicle. This is a good team of people to work with. More

Service The service was completed without any problems and having the shuttle available makes the experience very easy and does not require long waits or havi The service was completed without any problems and having the shuttle available makes the experience very easy and does not require long waits or having to use others to get to where I need to be while the service is completed. More

Better than some Service and service writer was good the car wash wasn't so great! It's in my package so i guess something better than nothing. Service and service writer was good the car wash wasn't so great! It's in my package so i guess something better than nothing. More

Great customer service The staff was very courteous, knowledgeable and quick on express service although there were a good many customers ahead of me. Customer waiting area The staff was very courteous, knowledgeable and quick on express service although there were a good many customers ahead of me. Customer waiting area condiments were nice also. More

Tires, Tires, Tires Car brought for regular service, including tire rotation. Chris took initial info for service advisor Nick, but Chris failed to enter my concern that Car brought for regular service, including tire rotation. Chris took initial info for service advisor Nick, but Chris failed to enter my concern that Tire Indicator warning was flashing. So, when service was finished, I went to drive away and tire indicator still on. Nick quickly assessed and resolved the problem and noted that sidewall of one tire was badly abraded and advised possible tire replacement, which the technician had not picked up on. The vehicle went back to service for new tire. Directly after leaving the dealership, getting up to speed on I-70, there was a funny feeling/sound to the tires, but this resolved. After arriving in Silver Spring many miles later, I found that one of my new $30 wheel covers had flown off somewhere along the way. This was from a tire other than the newly replaced one, but one that had been rotated that day. And to think that when I replaced the wheel covers, I donated three of my original ones to Hamilton Nissan for their shop supply. I feel cheated! I usually have nothing but good things to say about service, so this was an unusual experience. What can you do to restore my faith? Thanks for the opportunity to comment. More

Hitch on truck Had a great experience with Hamilton, quick efficient work and convenient, easy to work with. Hitch and tie package installed as promised with no issu Had a great experience with Hamilton, quick efficient work and convenient, easy to work with. Hitch and tie package installed as promised with no issues. More