Hamilton Nissan
Hagerstown, MD
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Bad experience- again! Had appt, car sat there for 50 min, took car & left. Called later for them to reschedule visit, never did call me back. Still waiting! Had appt, car sat there for 50 min, took car & left. Called later for them to reschedule visit, never did call me back. Still waiting! More
Great experience. Levi is a great service representative. He has a great attitude towards customer service. Everytime I visit Levi is always very helpful and nice. Grea Levi is a great service representative. He has a great attitude towards customer service. Everytime I visit Levi is always very helpful and nice. Great job!!! More
complementary oil change I gave this 3 stars because I was told from the very beginning that you don't need to make an appointment to have my oil changed. And that it will tak I gave this 3 stars because I was told from the very beginning that you don't need to make an appointment to have my oil changed. And that it will take about 45 minutes or so. That is so far from the truth. I have been in 3 different times only to have a person at the desk tell me "do you have an appointment"? I said no and he says well it will be about 1-1/2 to 2 hrs. waiting. That is freaking ridiculous. So my reviews about service and anything else is sketchy. I will say that Don Snuffer is a top rated service man though. He has the knowledge and understanding to be in the public spectrum. Some others on the floor ...not so much. I'm sorry but that is how it is. You need more people like him for sure. More
A dealership that works hard for their customers! I have been a loyal customer of this dealership for years. I recently purchased my 4th vehicle from there, and I couldn’t be happier! My credit is ter I have been a loyal customer of this dealership for years. I recently purchased my 4th vehicle from there, and I couldn’t be happier! My credit is terrible, but they went above and beyond to ensure I got into a new vehicle. I cannot thank them enough! More
Thanks for another great service experience! I was greeted immediately, service needs reviewed thoroughly, encouraged to help myself to coffee and Krumpe's donuts in the comfortable lounge and re I was greeted immediately, service needs reviewed thoroughly, encouraged to help myself to coffee and Krumpe's donuts in the comfortable lounge and reminded that shuttle service was available to the local outlet mall or where ever I required. Service completed well before time estimation and I returned home happy in my freshly washed car. Two days later I received a follow-up phone double-checking that my service experience was a good one. Thank you Hamilton Nissan! More
Friendly Everyone was very friendly and helpful. Salesman even came to me to make sure my appointment was going well and if I was happy with my Rouge. I de Everyone was very friendly and helpful. Salesman even came to me to make sure my appointment was going well and if I was happy with my Rouge. I definitely will recommend Hamilton. More
service okay. had to tell them all about my car Under hood light was on by then. Good thing I checked the car over after service or battery would have died. Didn't put reminder sticker in window. Di Under hood light was on by then. Good thing I checked the car over after service or battery would have died. Didn't put reminder sticker in window. Didn't reset maintenance reminder. Didn't give old parts back More
Always Attentive I've enjoyed working with Hamilton. I have a company vehicle and that gets complicated with payment, etc but the Service Dept has been great to work I've enjoyed working with Hamilton. I have a company vehicle and that gets complicated with payment, etc but the Service Dept has been great to work with! More
Excellent. Great attention to needs. Couteous Prompt Done service before estimated time Friendly.. we're ready to service at scheduled time. Clean environ Great attention to needs. Couteous Prompt Done service before estimated time Friendly.. we're ready to service at scheduled time. Clean environment Even washed my car! More
Very Good Very fast and correct service! Ordered part and called next day the part was in and could be installed. Nick was very professional. Great job! Very fast and correct service! Ordered part and called next day the part was in and could be installed. Nick was very professional. Great job! More