Hamilton Nissan

Must have been an "OFF" day for some. Usually, I find this location to be at the top of their game, but for some reason, this visit was less than appreciable. I had two major problems, one Usually, I find this location to be at the top of their game, but for some reason, this visit was less than appreciable. I had two major problems, one with customer service and one with the tech's performance. In defense of the entire operation, I must add that I did not have an appointment, so I could not expect immediate service, but....regardless of that, I should be able to expect to be greeted promptly by an associate who was directed to assist me, which he did not even acknowledge my presence right in front him at the service desk. He did not even bother to look at me and simply kept on typing on his computer. After a few minutes, another associate noticed, and came over from a different station and asked if he could help me. I think that was extremely rude and disrespectful, and I at least expect that when I approach a service counter, if I'm right in front of you, that you would let me know that you'll be right with me, or some type of acknowledgement. So, the second associate who went out of his way to help me did a great job, and he also suggested some additional needed maintenance, which I was unaware of, so I asked him to go ahead and add that with my regular maintenance service. To recap, the first guy simply ignored me, and I could really sense the irritation that he had, and I'm not sure what was going with him, but I assume he was mad that he was directed to help me, but either way, I felt that he should have at least acknowledged me standing there. The guy that finally helped me was Nick, and I was pleased with his customer service. The second problem I had was with the technician's performance. When I got home, I checked under the hood, since there was knocking sound coming form the passenger side when I turn the steering wheel, but couldn't notice anything hanging or loose, etc. It's the same noise that was supposedly addressed a couple of visits ago, and we were told it was a loose bracket or something simple, and it was taken care of. So, that's bothering me, and also, the tech spilled coolant all over the fan housing and the plastic covered area under the hood and left it there, which dried and left ugly pale blue stains. I was able to clean it off, but I thought that was sloppy. I also noticed that the overflow tank is well below the low level mark (there's a high and a low clearly stenciled on it) after they supposedly flushed the coolant system. When I see things like that, I start wondering, well, if they left that low, hows the oil level, other fluid levels, etc? They serviced the fuel system too, should I be concerned about quality there, too? Everyone is entitled to a bad day once in a while, so I'm not too concerned about the rude service associate, I'm sure he's doing the best he can, and the coolant stains under the hood is just cosmetic, but it does speak to the standards that the tech sets for him/herself. It's the low coolant level that really bothers me. But, as a retired mechanic, I can top it off myself, and I will be keeping an eye on the other fluids, etc. As far as the clunking noise on the passenger side, I will be bringing it in as soon as I get time, to have it checked again. Since I purchased an extended maintenance schedule, I don't have choice but to continue using this location, but I'm not happy about it. More

Process went smooth I dislike the process of purchasing a new vehicle but Adam made it a very smooth process. He also saved us a lot of money I dislike the process of purchasing a new vehicle but Adam made it a very smooth process. He also saved us a lot of money More

Always exceptional. Went in for an express oil & filter change. In and out in 40 minutes. I was expecting an hour or so since it was in the middle of the day As always, k Went in for an express oil & filter change. In and out in 40 minutes. I was expecting an hour or so since it was in the middle of the day As always, kudos to Hamilton Nissan. More

The people who work at Hamilton Nissan are very nice I gave the rating of 5 stars because the people there at Hamilton Nissan are very courteous and kind and knowledgeable. They never talk down to me or I gave the rating of 5 stars because the people there at Hamilton Nissan are very courteous and kind and knowledgeable. They never talk down to me or harass me when I come in to test drive a certain vehicle. More

Excelent As always will swartz took very good care of me. He got me a very good deal on the car i bought. I will be back again As always will swartz took very good care of me. He got me a very good deal on the car i bought. I will be back again More

Oil change It was easy to make appointment and was very quick less then one hour for oil change and tire rotation would return in near future for any service It was easy to make appointment and was very quick less then one hour for oil change and tire rotation would return in near future for any service More

Great very good experience! Will was very knowledgeable of the car that I was looking at and was very helpful, friendly and really listen. It was a pleasu very good experience! Will was very knowledgeable of the car that I was looking at and was very helpful, friendly and really listen. It was a pleasure working with him and will be going back to that dealership in the future. More

Awsome Very good experience. Don Snuffer is the consummate professional. He is knowledgeable and always willing to listen. Take care of this man, he is a gol Very good experience. Don Snuffer is the consummate professional. He is knowledgeable and always willing to listen. Take care of this man, he is a gold star asset the Hamilton Nissan. More

Much better experience My car was taken in at appt time, oil changed, tires rotated, and car washed in just under an hour. Very pleased with service this visit. My car was taken in at appt time, oil changed, tires rotated, and car washed in just under an hour. Very pleased with service this visit. More

Used car purchase Fabulous customer service! We purchased a car for my husban’s birthday and they lent us a bow to put in it! His new mustang (used) has given him so Fabulous customer service! We purchased a car for my husban’s birthday and they lent us a bow to put in it! His new mustang (used) has given him so much joy! More