Hamilton Nissan

Got absolutely swindled. I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I wou I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I would hang out there every couple months, get the free oil change, and some routine maintenance. I used their online system to schedule my last trip, and chose from an array of menu options for different recommended services, and since my car is a little older now, I got more than the oil change and selected some other things that had no price listed along with my free services. The final estimated price was $145.00. When I arrived, the technician double checked my order and I waited inside. It was several hours, which I thought was odd but since I was getting more than an oil change, didn't think much of it. When it was time to pick up my vehicle the bill was just over $1,030.00. I was shocked to say the least. The technician who checked me out saw that look on my face and gave me her card and said all the managers had left for the day but I could call her tomorrow. I did and spoke to her supervisor, Don. Don and I spoke for awhile about the wildly inaccurate and misleading pricing. He asked if I thought some of the services I asked for were free, and stated some services don't list a price. When I was choosing services with no price, they were not free but unlisted because they vary by vehicle. I told him if there's no price expressed online or in person, how am I supposed to know? I expected to pay close to the estimated cost and there were no other costs disclosed to me at ANY time (let alone 10x the original cost). I asked how we could make this right and he offered some vague discounts for future services, and I said I was interested in a refund between my final bill or original bill (or something significant). He said he didn't have the authority to do that and would call me with his manager the following business day. That day never came so they lost a customer regardless of how many free oil changes I had remaining, and I will be following up with the Better Business Bureau. They have the right to charge whatever they like for services, but to never disclose the amounts is downright unethical. More

They sell vehicles with rotted out frames and do not put out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. More

I have purchased over 6 cars here over the years and in that time the service continues to be a sore spot for me. It should not take more than 30 min for an oil change but every time we bring our cars for that time the service continues to be a sore spot for me. It should not take more than 30 min for an oil change but every time we bring our cars for basic maintenance it turns into. 2+ hour wait. More

Dwain is the Best. He explained everything about my sisters new vehicle.He got her an awesome deal too. Thank you Dwain for the fourth time. sisters new vehicle.He got her an awesome deal too. Thank you Dwain for the fourth time. More

Horrible!! Do not buy a used car from Hamilton Nissan. They will lie about what is wrong with the car. I specifically asked if there was a check done on the car Do not buy a used car from Hamilton Nissan. They will lie about what is wrong with the car. I specifically asked if there was a check done on the car (like when you bring it in for an oil change), I was told yes and advised the used car I purchased needed breaks, rotors, and tires. When I brought it back in for the first oil change and tire rotation I was given a list of things wrong. With parts and labor I was looking at over $1200 to fix. When I asked about why I was lied to about this I was told I could have a discount and it would cost roughly $600 to fix. Pleasure doing business with you!!! DO NOT GO TO HAMILTON NISSAN!! More

I have purchased several vehicles over the years at Hamilton Nissan. They are a top notch dealership with an amazing staff! Dwain Souders is the BEST! Hamilton Nissan. They are a top notch dealership with an amazing staff! Dwain Souders is the BEST! More

REPAIR OF MY 2012 HYNDAI ELANTRA I took my car into Hamilton Nissan for a repair of the left front axle. Although it took a little bit longer than expected for the part to arrive, Ni I took my car into Hamilton Nissan for a repair of the left front axle. Although it took a little bit longer than expected for the part to arrive, Nick kept me informed as to how long it would be until the part came. I really appreciated that---it showed me that he was treating me as if I were the only customer there. And, it was nice to see the smiling face of Kenny, the shuttle driver who took me to and from my appointment last week More

New Car Sales and Manaagement David and Preston both went above and beyond what one would expect to make "things happen". It was a very difficult time for me and they did not giv David and Preston both went above and beyond what one would expect to make "things happen". It was a very difficult time for me and they did not give up, staying after closing time in the evening and being there for me during delivery. More