Hamilton Nissan
Hagerstown, MD
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Great Work! I had damage to my car due to a small accident! I decided to take my car to Hamilton Collision Center. My decision to take it there was based on a pre I had damage to my car due to a small accident! I decided to take my car to Hamilton Collision Center. My decision to take it there was based on a previous car buying experience with Hamilton. Todd, the collision specialist I spoke with was very courteous and friendly. He looked at my car and told me he could have it completed in a 7 day period. An estimate from another collision place told me 3 weeks. That was unacceptable, my car was not that heavily damaged. I told Todd to have the work done and he had it ready one day earlier than I had expected. My car looked great and the work was exceptional. They even cleaned the car inside and out which I had not expected, I was surprised and thrilled with that as an extra perk. Todd was also able to save me some out of pocket expense from the insurance companies original estimate. I am totally satisfied with the job that Hamilton performed on my vehicle. I will do further business with Hamilton if ever i need it in the future. Thanks to Todd and his staff for a job well done. More
Horrible experience!! Bad repair on my car unsafe driving I had a bad experience on my car because they did not repair my car ver well, I almost had a big accident because that was a really bad reparation I had a bad experience on my car because they did not repair my car ver well, I almost had a big accident because that was a really bad reparation More
Oil change surprise I have been getting my oil change done at Hamilton nissan on my VW Beetle for 7 years. We have the family plan so my oil change is usually around $20. I have been getting my oil change done at Hamilton nissan on my VW Beetle for 7 years. We have the family plan so my oil change is usually around $20.00. Yesterday I took my beetle in and to my shock he asked me for $49.50. I asked why and he said it’s the type of oil. They used 5w40 but they have always used 5w30 historically. He says they must have been out so they used the other oil. I asked why they did not ask me first since the price was more than double what I expected. He called the garage and they told me that VW recommended 5w40 so I asked if then they had been doing it wrong for 7 years and she said yes I guess so. I am really disappointed in the service and the shock that I received. I will be shopping around from now on. More
Excellent Services! They do care about my car. Andy had a good patience with me. He explained to me about the engine air filter that needs to be replaced. What a wonderful services! Andy had a good patience with me. He explained to me about the engine air filter that needs to be replaced. What a wonderful services! More
Strait forward Its refreshing to come to terms on a new car without the games that most dealerships play. Ryan was very knowledgeable and strait forward thru out the Its refreshing to come to terms on a new car without the games that most dealerships play. Ryan was very knowledgeable and strait forward thru out the process. More
excellent customer service by Juan. clear explanation of work and service.. excellent workmanship and fair price. people friendly and easy to work with. ev customer service by Juan. clear explanation of work and service.. excellent workmanship and fair price. people friendly and easy to work with. everyone professional More
Scheduled oil change and tire rotation Prompt, friendly, competent service. Don is great! Vehicle is always ready before the time it was promised. Comfortable and clean place to wait while Prompt, friendly, competent service. Don is great! Vehicle is always ready before the time it was promised. Comfortable and clean place to wait while vehicle is serviced. More
Routine oil change and tire rotation Without an appointment, I pulled into the service area requesting a routine 6 month oil change and tire rotation. I was acknowledged almost immediatel Without an appointment, I pulled into the service area requesting a routine 6 month oil change and tire rotation. I was acknowledged almost immediately, my information processed and told, with apologies, it would be about an hour and five minutes because they were a tad busy. No problem. Went to the customer waiting area, paged through a couple magazines and about 50 minutes later heard my name called on the service speaker. Done, washed and vacuumed! Service was great, service advisor very informative and personable. I apologize for not getting his name, but the gentleman who cleaned and vacuumed my vehicle earned my thanks and appreciation. He’s always in a good mood with a great smile and because of his people skills and uplifting personality, I leave there with a smile on my face along with a well serviced vehicle. Please pass my compliments to this beautiful soul. Thank you More
my experience was ver satisfactory all three persons I worked with were very educational in their relationship with a customer from the financing of the vehicle to the mechanics of the all three persons I worked with were very educational in their relationship with a customer from the financing of the vehicle to the mechanics of the vehicle. More
Very helpful and pleasant. Have not bought many cars and staff was patient with my questions. Knew I was with out a vehicle and did all they could to help me get on the road. Have not bought many cars and staff was patient with my questions. Knew I was with out a vehicle and did all they could to help me get on the road. More