Hamilton Mazda - Service Center

Best customer service in the business I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying exper I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying experience a pleasure. But although I love the cars, the service at Hamilton Mazda is what keeps me coming back. Felipe and Ryan are incredible. They explain everything throughly, have always helped me out and taken care of my car when I had an emergency and dropped in without an appointment and never recommend unecessary service. The whole staff treats you like family and will stop by when you are in the waiting room to say hello. I wouldn't buy anywhere else. More

Back in 2009, I purchased a used Mazda from an out of state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repai state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repair, which was a most unexpected surprise. Felipe Aquiles, the service manager, was a pleasure to work with. He answered all my questions and concerns at my level of understanding. The mechanics did a great job. Felipe's manner and professionalism earned my respect and gratitude. I now bring all my cars to this dealer for repairs regardless of brand knowing that I will get the best service possible. I would have written a review back in 2009 if I had known about dealerrater then. For great customer service and reliable repair work, I highly recommend this dealership! More

Mike, the mechanic, took care of a noise issue that another dealership (where I bought the car) was unable or unwilling to remedy. He took the time to drive with me until we heard the noise and was ve another dealership (where I bought the car) was unable or unwilling to remedy. He took the time to drive with me until we heard the noise and was very friendly during the short trip. He explained to me what he thought it was, without being condescending, and was obviously genuinely concerned with taking care of the issue. More

I have taken my 2008 Mazda 3 for sevice maintenance to Hamilton Mazda since I purchased my vehicle in northern N.J. I have been completely satisfied with every service. All the staff are extremely helpf Hamilton Mazda since I purchased my vehicle in northern N.J. I have been completely satisfied with every service. All the staff are extremely helpful and attentive. I met Samal recently at the customer service event, and he was very nice and informative. I have dealth with Felipe many times throughout my services and he is always very conscientious. More

I had some questions about recent service and the Manager handled it in a quick professional manner to my satisfaction. Since I purchased my 2003 Mazda MPV I have always returned to Hamilton Mazda for servic handled it in a quick professional manner to my satisfaction. Since I purchased my 2003 Mazda MPV I have always returned to Hamilton Mazda for service and they continue to show me why they want to keep me as a customer. I am convinced that while there is a tendency to think that dealers are more expensive for service issues, Hamilton Mazda has proven to me they have my service interest in mind when working on my vehicle. More

I brought my vehicle in for some maintenance service recently, oil change, tire rotation, air filter and transmission flush. I waited at the dealer while my vehicle was being worked on, the waiting room recently, oil change, tire rotation, air filter and transmission flush. I waited at the dealer while my vehicle was being worked on, the waiting room has a nice t.v. to watch and they offer coffee for the customers. The service manager Felipe was very nice and explained everything that they did to my vehicle, they also performed a full inspection to ensure my vehicle is in good condition. Overall, it was a good experience and I would definitely recommend this dealer for service. I will be bringing all of my family's cars to this dealer, they work on all makes and models. More

The girl there does not know anything, all she does is collect money. She will never stop talking on her phone. Price is okay. collect money. She will never stop talking on her phone. Price is okay. More

When I picked up my car after a scheduled maintenance, I was waiting for the representative while she was talking on her cell phone. After receiving the invoice, I was promptly asked for a credit card, an was waiting for the representative while she was talking on her cell phone. After receiving the invoice, I was promptly asked for a credit card, and she made no attempt to explain the work that was done. When I asked about what was done, I was handed a photocopy of the "Service Recommendations" without any explanation. I am not the best judge of the quality of the work, but the people skills of this place needs a little more work. More