Hamilton Honda

Came in for an early lease exchange. Dealt with max, who was very professional and helped every step of the way. Left with a new lease of a CRV which I am very happy with was very professional and helped every step of the way. Left with a new lease of a CRV which I am very happy with More

Max from sales and Sue from finance made this lease exchange absolutely hassle free. Everything fully explained. I’ve been buying vehicles for over 40 years and the Hamilton Honda experience is like n exchange absolutely hassle free. Everything fully explained. I’ve been buying vehicles for over 40 years and the Hamilton Honda experience is like no other. More

I was disappointed when I brought my new vehicle in to adjust the liftgate so it shut flush with the body and was told that this is just the way that Honda makes these vehicles. I found this answer unsat adjust the liftgate so it shut flush with the body and was told that this is just the way that Honda makes these vehicles. I found this answer unsatisfactory as I have always been pleased with the fit and finish of Honda vehicles (we have purchased/serviced four Hondas from Hamilton Honda and four more Hondas from other dealers before that). It appears that I may have to take my complaint to Honda of America to see if they are able to address it. Additionally, when I purchased my car, the bar code for the carwash was applied but not added to the carwash system. Service was unable to add the bar code so I had to make an additional stop to go into the car wash and have the bar code added. In my opinion, service should have addressed this as it was a mistake made upon delivery. More

This was the best new car purchase I have made in 25 years. The whole process from sales (Am) to finance (Sue) was totally painless. This is an anomaly. years. The whole process from sales (Am) to finance (Sue) was totally painless. This is an anomaly. More

I had an appointment that took six weeks to get and then it took almost 3 hours to get an oil and filter change and tire rotation, way too long it took almost 3 hours to get an oil and filter change and tire rotation, way too long More

Nicole was extremely helpful and explained what was needed at this time and what should be delayed until later. The women at the Snack bar was friendly and helpful as was the women cashier. needed at this time and what should be delayed until later. The women at the Snack bar was friendly and helpful as was the women cashier. More

Hamilton Honda is an uber - sized dealership. As such a customer can expect to find a wide inventory of Hondas , more than most other dealers in this area. The downside is that because of the size , somet customer can expect to find a wide inventory of Hondas , more than most other dealers in this area. The downside is that because of the size , sometimes a customer can feel lost , or worse yet , inconsequential . Expendable . There will always be another customer to take your place in the queue . This was my prior experience about a year ago when I began to look into an Accord Hybrid . But NOT my experience this time . Why ? Because of 3 individuals who made this significant purchase a pleasurable experience . Kaythlen was my sales rep and she was a pleasure . She is bright , personable and genuinely wants to help . She is young and sometimes may not be able to answer all your questions . But she is industrious and if she doesn't have the answer she'll get it from someone who does . Tony Servidio was the manager who became part of the negotiations as the sale progressed. As anyone who has ever dealt with car dealerships knows , this can be the most uncomfortable aspect . There is sweet talk and best buddy repartee and double talk that can leave your head spinning . If Tony was doing this it sure didn't feel like that . Tony has been " at it " for a while . He is an old pro without artifice who leaves the "high pressure " approach at the door . He is genuine . And finally there was Sue , the finance rep , the last person on the line . The one who takes your money . And here you can sometimes get one more sales pitch to buy the various extras - the "add ons " , the extended warranties , the special undercoating , paint protection etc . Sue was great . She asked once about the sundry add ons and when told , "No thanks ," she moved on . Were there negative aspects ? Sure . As stated , this is a very busy place . There are times when your sales person disappears for a bit . And although my 3 primary contacts were super , there is not much of a sense of collegiality here. Many people work here . And while many workers passed by me at various times while I was sitting alone as Kaythlen was attending to things , not one asked if I was "OK ' , could they get me a water or coffee . So in that sense you do get the feeling that its every man / woman for themselves . Even a friendly "hello" or nod would have gone a long way to making me feel still appreciated . But I guess in the final analysis it is all about the sale . And in that regard I was very lucky to have dealt with Kaythlen , Tony , and Sue . More

Q was a pleasure to work with, very fast, friendly and efficient. This was probably the fastest oil change I've ever had, would love to have her help me every time. efficient. This was probably the fastest oil change I've ever had, would love to have her help me every time. More

I recently leased a Honda Accord from Hamilton Honda. I had a wonderful and informative experience working with Salesperson – Steven Rosen, Manager – Tony Servedio and Finance person – Lily Li. had a wonderful and informative experience working with Salesperson – Steven Rosen, Manager – Tony Servedio and Finance person – Lily Li. More

I never experienced more qualified and knowledge sales person like Olivia Bogucka. She helped us from the start of the end. And she made the whole processed so much easier. person like Olivia Bogucka. She helped us from the start of the end. And she made the whole processed so much easier. More